03-Sep-2025, 11:10
Just got this message from Theodora/Customer Service & Support Devialet
"Thank you for contacting Devialet customer service, I'll be happy to assist you!
I can certainly provide some clarity on the discussions you're seeing on the online forums regarding the Expert Pro line.
The Expert Pro series is now considered a legacy product, as production was discontinued several years ago. While we truly appreciate the continued passion from the owner community, this context is important when considering rumors of new updates. Our development resources are now dedicated to our current-generation products, which makes a major new firmware release for the Expert Pro line unlikely.
Regarding the remote control application, you are correct that the app is no longer compatible, and we apologize for the inconvenience this causes. As its development ended with the product line, a future fix is not expected. The physical remote remains the definitive method for controlling the amplifier.
Any official software releases, however minor, would always appear on the Downloads section of our website first.
Thank you for your passion for your Expert Pro system. It remains a fantastic piece of audio engineering.
Kind regards,
Theodora | Customer service & support Devialet"
"Thank you for contacting Devialet customer service, I'll be happy to assist you!
I can certainly provide some clarity on the discussions you're seeing on the online forums regarding the Expert Pro line.
The Expert Pro series is now considered a legacy product, as production was discontinued several years ago. While we truly appreciate the continued passion from the owner community, this context is important when considering rumors of new updates. Our development resources are now dedicated to our current-generation products, which makes a major new firmware release for the Expert Pro line unlikely.
Regarding the remote control application, you are correct that the app is no longer compatible, and we apologize for the inconvenience this causes. As its development ended with the product line, a future fix is not expected. The physical remote remains the definitive method for controlling the amplifier.
Any official software releases, however minor, would always appear on the Downloads section of our website first.
Thank you for your passion for your Expert Pro system. It remains a fantastic piece of audio engineering.
Kind regards,
Theodora | Customer service & support Devialet"
