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Have you tried with wired ethernet? I think it would do the trick.
Living room: Kii Three/BXT with Control.
Den: Tannoy Precision 8 iDP with TS112 iDP subwoofer.
In the cupboard, waiting for a sibling: 1st gen. Phantom Silver running DOS1
My Phantom Voyage
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The documentation say that the firmware is first downloaded on the phone, so it would be weird that this step fail beacause of something on the speaker, but its worth a try !
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(30-Aug-2023, 17:19)potagerdenavets Wrote: Update on this, I connected the phantom with an ethernet cable, unfortunately still not working
Are you behind a firewall or in a country with restrictions in the internet? I would contact Devialet, maybe they can help. It might be possible to upload DOS 2 directly from a computer.
Innuos Zen Mini MK3 with LPSU -> (Ethernet / Audioquest Optical) -> 2x Phantom I Gold
Pro-Ject Carbon Debut Esprit Turntable with Ortofon Red -> (Cinch/RCA) Musical Fidelity Merlin -> (AudioQuest Optical) to Phantom
Master & Dynamics MH40, Audeze Sine, AudioQuest Dragonfly Red; Remote Control via macOS and iOS devices (Devialet App / Innuos Sense / Airplay)
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31-Aug-2023, 12:48
(This post was last modified: 31-Aug-2023, 13:20 by curban.
Edit Reason: Checked dates after posting.
)
I also bought some (older) phantoms (Silver). When contacting Devialet about the problem I was told they could not be updated by the user (me), but they were happy to do it for me. I received shipping crates/boxes, labels, et c. It took 2 weeks or so. All free of charge at the time (December 2022).
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31-Aug-2023, 14:09
(This post was last modified: 31-Aug-2023, 14:09 by seb.)
If possible, I would hook up the Phantoms via Ethernet directly to a router at a friend with a reliable wired Internet connection. My understanding is, that the Phantoms need a stable Internet connection while updating. Maybe this helps.
Innuos Zen Mini MK3 with LPSU -> (Ethernet / Audioquest Optical) -> 2x Phantom I Gold
Pro-Ject Carbon Debut Esprit Turntable with Ortofon Red -> (Cinch/RCA) Musical Fidelity Merlin -> (AudioQuest Optical) to Phantom
Master & Dynamics MH40, Audeze Sine, AudioQuest Dragonfly Red; Remote Control via macOS and iOS devices (Devialet App / Innuos Sense / Airplay)
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Okay so last update on this as I finally manage to do the upgrade, the devialet support called me to discuss about my issue, they told me that was an issue that has been reported multiple times during the past week. Like Curban, they started a procedure to do the update for me in their workshop, while waiting for the shipping crates to be delivered, they noticed me that the issue has been resolved (was an issue on their servers). So i manage to do the update without returning the speaker.