White noise generation - reasons? and how to stop it?

[optimisticbutfearful]

I have a Devialet Premier with which I've always been very happy except for one problem.

I am sourcing from a laptop running Foobar, through Devialet Air. 

Typically after about 90-120 minute playing "white noise" or something equivalent is generated with no apparent reason. 

I can switch off the Devialet and restart it after a few minutes and the problem goes away: I asked Devialet about this and only received a "...never heard about anything like this...." reply.

Have any other users experienced this? - if so, is there any way to stop it?: it is a damned nuisance if you're having a dinner part with Chopin or Satie playing gently and then everybody jumps up in their chairs as they're blasted with it...

[thumb5]

Hello, and welcome to the forum.

You are not alone: this behaviour is discussed in several threads on the forum, for example: https://devialetchat.com/Thread-Ethernet...on-Windows.

I am surprised, to say the least, that Devialet claim never to have heard about this problem.

If you consider it a serious-enough problem to warrant spending a bit of money on, using Roon to play music via its built-in driver for Devialet's AIR protocol seems to be a reliable work-around. In that case you wouldn't use Devialet's AIR software on Windows, and might want to uninstall it. Worth an experiment using the Roon trial, perhaps.

ETA: if I remember correctly, later versions of the AIR virtual sound-card driver for Windows did reduce the frequency at which the problem occurred. It might be worth checking that you have the latest version of AIR installed. Interestingly, I just checked and it seems that a new version (4.0) was released only a few days ago.

[Cylob]

The White Noise bug drove me and many others mental. Devialet's reply "never heard about anything like this..." is atrocious.
They tried (if even) fixing this for 2 years.
Below this post you can see my foobar settings and AIR version that solved the problem for me. I haven't tested the new AIR 4.0 though, so you might wanna try that one first.

[optimisticbutfearful]

The White Noise bug drove me and many others mental. Devialet's reply "never heard about anything like this..." is atrocious.
They tried (if even) fixing this for 2 years.
Below this post you can see my foobar settings and AIR version that solved the problem for me. I haven't tested the new AIR 4.0 though, so you might wanna try that one first.

Thanks, Cylob - I'll give you proposal a try...

I must say, to defend Devialet a little, my original question to them went back to 2013 / 2014 and I haven't been back to them since...

I normally use WASAPI - push and I'll give you my impressions after downloading the newer AIR driver to the one I have at the moment...

[optimisticbutfearful]

A silly question: I use an old computer for my audio that is still running on Windows 7.

I've downloaded AIR 4.0 for Windows - which has overwritten my AIR 2.1.3 - but it doesn't seem to run: will it run on Windows 7 or do I need to be running a later version...?My son is trying to fix it!!