All the settings and configurations have been re-set by Devialet Help technicians. Still nothing from the pre-out. The case has been elevated to "engineers" and I am waiting for a solution.
Has anyone faced this problem and how was it solved? (Configurations, settings and firmware are refreshed and up to date.)
I face the same problem with my 440. The master is configured correctly, because I had the pre-outs working, but decided to go back in and bump up the sensitivity of the input. After that, no matter what I did (must have tried a dozen times), I couldn’t get them to work again. Not the end of the world as I rarely use my headphones. Maybe after the next firmware upgrade it will be easier to configure the poxy things!
(03-Oct-2017, 01:02)Axel Wrote: [ -> ]I face the same problem with my 440. The master is configured correctly, because I had the pre-outs working, but decided to go back in and bump up the sensitivity of the input. After that, no matter what I did (must have tried a dozen times), I couldn’t get them to work again. Not the end of the world as I rarely use my headphones. Maybe after the next firmware upgrade it will be easier to configure the poxy things!
Thanks Axel. I'm not quite ready to retire the HP's just yet so I will keep working with Devi. If they find a solution for me I'll post it so maybe you can take advantage of it.
(03-Oct-2017, 02:19)davidgraham Wrote: [ -> ] (03-Oct-2017, 01:02)Axel Wrote: [ -> ]I face the same problem with my 440. The master is configured correctly, because I had the pre-outs working, but decided to go back in and bump up the sensitivity of the input. After that, no matter what I did (must have tried a dozen times), I couldn’t get them to work again. Not the end of the world as I rarely use my headphones. Maybe after the next firmware upgrade it will be easier to configure the poxy things!
Thanks Axel. I'm not quite ready to retire the HP's just yet so I will keep working with Devi. If they find a solution for me I'll post it so maybe you can take advantage of it.
Hi David,
I’d certainly take advantage of anything that you can uncover to make the outputs functional again. Obviously, I’d rather have my cans working than not.
Hi,
I have get the pre-outs working perfectly
It is possible
(10-Dec-2017, 08:23)frenek Wrote: [ -> ]Hi,
I have get the pre-outs working perfectly
It is possible
Please tell us more! What system are you using? Do you have the CI boards fitted? Are you doing anything specific to make the pre-outs work?
(10-Dec-2017, 12:37)Axel Wrote: [ -> ] (10-Dec-2017, 08:23)frenek Wrote: [ -> ]Hi,
I have get the pre-outs working perfectly
It is possible
Please tell us more! What system are you using? Do you have the CI boards fitted? Are you doing anything specific to make the pre-outs work?
After much trial and error, the problem was eliminated by Devialet techs at the NYC shop who built a new configuration, put it on new Devialet sd cards and sent them to me. I'm not sure if my SanDisk sd cards are a problem but Devialet recommended using only theirs.
See attachment of my configurator pic
In addition you have to uncheck the mute button at the pre-out of the companion, so that you can mute the speakers while headphone
gets the sound. The pre-out is the outlet for the Headphone. Probably you need cinch-adapter for the headphone.
.
And you have to change the remote, you must select preamp on/of on the source button.
It has nothing to do with Core Infinity, it works with or without CI
(10-Dec-2017, 17:37)frenek Wrote: [ -> ]See attachment of my configurator pic
In addition you have to uncheck the mute button at the pre-out of the companion, so that you can mute the speakers while headphone
gets the sound. The pre-out is the outlet for the Headphone. Probably you need cinch-adapter for the headphone.
.
And you have to change the remote, you must select preamp on/of on the source button.
It has nothing to do with Core Infinity, it works with or without CI
That’s the way I’ve been trying to configure it. When it was working properly, I didn’t have to use buttons on the remote. It was enabled all the time, just switch the headphone amp on, mute the speakers and away you go.
(11-Dec-2017, 03:15)Axel Wrote: [ -> ]It was enabled all the time, just switch the headphone amp on, mute the speakers and away you go.
Ok, that is fine , than I can still use the tone-button to control tone, what I prefer