Devialet Chat

(18-Jul-2019, 17:58)Manfred Wrote: [ -> ]

(18-Jul-2019, 17:11)K4680 Wrote: [ -> ]Hello, the statement of Mathieu Pernot that is due to the behaving 100MB / 1GB on the router I do not think so, rather believe in the home network!

Roon / Devialet runs without problems with the following hardware.

Router:
AVM FritzBox    7490 (DSL)
                         7560 (DSL)
                         7590 (DSL)
                         6490 (Cable)
                         6591 (Cable)
Speedport        W925V (DSL)

Switch:
AQVOX V1
AQVOX SE
Linksys SE2800
Linksys SE2500
Linksys LGS108
Linksys LGS124
Linksys Business LGS318P
Zyxel GS-108B v3
Zyxel GS1200-8HP

Switch with problems:
Netgear S8000 (managed)
Slow loading, skip ....

Cabling All CAT7 Supra Cable

Provider Vodafone / Telekom

There are probably many other combinations that work.
The routers and switches listed above all work without any problem except for the Netgear!

As far as my tests, and experiences!

I have a Linksys 108 switch, Fritzbox 6490 Cable and I had to configure the port to the D220 Pro to 100 Mbit and AIR crashes often when I play a video through JRiver Video Renderer connected to the server and I hit stop. I have to re-plug my D220 Pro to get it working again. Audio only works from my server to D220 Pro. (no video renderer in the audio path.)

Hi, to exclude sources of error in the network, I have chosen the following setup:

Router -> Switch -> Devialet
Switch -> Roon Nucleus+
Switch -> or Nuc (Roon Rock)

Nothing else in the network!

Could also be a defect on the router or switch!

(18-Jul-2019, 18:32)NickB Wrote: [ -> ]

(18-Jul-2019, 18:00)mdconnelly Wrote: [ -> ]A big thank you to those that spent the time attending the event, conveying the questions and documenting Mr. Pernot's responses.

With that said, I find this disheartening and makes little sense given all the effort that went into creating the Expert Pro and the CI integration. 

With respect to his comments on the Roon RAAT issue.... IMHO, that is a lame response that conveys that they simply are not willing to invest the resources to investigate the underlying issue.  Perhaps it is somehow related to router or network configuration, but surely there are more than enough people experiencing the problem that Devialet could reach out and broaden it's investigation to reproduce the problem, investigate the cause, and provide insight and hopefully a recommendation (if not a fix) to those of us experiencing it. 

His response that Roon has provided no assistance, while possible, is highly suspect.

So are you calling Mr Pernot a liar?

Hah!  @"NickB" - are you trying to stir up trouble?      No, I do not believe he was intentionally attempting to deceive anyone.  His comments, taken as a whole, paint a very honest albeit disheartening picture of Devialet's ongoing commitment to the Expert Pro.   I was not there to hear what he had to say or the context of how and why he said what he did.  But I do find it difficult to understand how they could have worked with Roon to enable Roon RAAT in their latest firmware/OS and yet claim they had no assistance on trying to resolve this issue.   Perhaps he simply meant that Roon was not able to help troubleshoot the issue.  Perhaps, as stated in his early comments, Devialet was unable to devote resources to work with Roon on this topic.   Or perhaps it is exactly as he indicated.  ... But based in how it was reported here, it just seems that he managed to evade the issue without any real commitment to resolve it.   

I did see that someone posted Mr. Pernot's comment in the Roon forums so perhaps we'll hear more.   Bottom line, it can only get resolved when the right resources get applied.  It seems pretty clear that hasn't happened yet.

Thanks to @brit and @Confused for their write-ups of yesterday's event in posts 79 and 98 respectively.

For what it's worth I was going to say something along very similar lines to @brit so there's nothing for me to add except to say that as always it was a pleasure to meet both long-standing and newer members of the forum in real life.

It seems to me that we are up a very expensive cul de sac with our Pro investments. The CI development took forever and was far from organised or even a proven deliverable success unless you have a love of copper bottoms. A system that still relies on SD cards for updates which are very few and far between is hardly state of the art. Nothing suggests that there is a strategic or evolutionary plan to the considerable investment we have made in Devialet. Anyone got some reassuring news?

Well, speaking for myself, I am delighted with my Expert Pro. It sounds wonderful, gives a huge amount of flexibility and already supports more streaming services than I will ever use. And it looks great, to boot. My philosophy is that I buy equipment for what it can do today rather than what is promised, implied or rumoured to be coming at some point in future. On that score, I am completely satisfied.

Yes, Devialet have made promises that they have not (yet) fulfilled, but anything else they might deliver would be a bonus from my point of view.

I completely understand that others might have a different perspective, of course.

The way DEVIALET treats the Expert Pro product range is a real disappointment for me ...

On balance, I tend to agree with @thumb5 's comment in post #107.  That said, I can see a completely different point of view.  For example, I can recall some past posts where people were saying things like, "you need to upgrade to the Pro, no more developments for the Expert, only the Pro will get the new developments and updates".  I am sure one or two people have updated for this reason, or maybe it was at least part of the decision. 

In addition, Devialet need to have a think about what remains on their website, this for example:

EVO™ - Evolutive Platform
Expert Pro systems are fitted with our EVO platform, a unique electronic architecture driven by an upgradable software. Your Expert Pro keeps getting better through free and regular updates, offering new features and increased performance.

Prior to purchasing my first Expert, I actually did hesitate about whether I wanted audio equipment that would evolve through firmware updates. My concern at that point was that it meant a long-term commitment by Devialet that would not likely be generating revenue. Still, I felt it sounded better than anything else I've heard including systems costing quite a bit more. When Devialet announced the Pro and CI integration I felt that a) my initial investment never did see much upgrades and b) here I was contemplating another significant investment. Yet it I jumped because I loved my Expert and figured the 220 (and later 440) would be even better. Surely once the CI integration was complete, we'd begin to see some real progress including the promised Roon RAAT along with other promised features.

And here we are... Hey, I still absolutely love the way my system sounds. Roon works fine via AIR and mostly fine with RAAT if I keep network speed down.

Will we ever see more significant upgrades? I'm not holding my breath and not making any more audio decisions that depend on it.

(18-Jul-2019, 23:13)mdconnelly Wrote: [ -> ]Prior to purchasing my first Expert, I actually did hesitate about whether I wanted audio equipment that would evolve through firmware updates.  My concern at that point was that it meant a long-term commitment by Devialet that would not likely be generating revenue.  Still, I felt it sounded better than anything else I've heard including systems costing quite a bit more.  When Devialet announced the Pro and CI integration I felt that a) my initial investment never did see much upgrades and b) here I was contemplating another significant investment.  Yet it I jumped because I loved my Expert and figured the 220 (and later 440) would be even better.  Surely once the CI integration was complete, we'd begin to see some real progress including the promised Roon RAAT along with other promised features.

And here we are... Hey, I still absolutely love the way my system sounds.  Roon works fine via AIR and mostly fine with RAAT if I keep network speed down.

Will we ever see more significant upgrades?  I'm not holding my breath and not making any more audio decisions that depend on it.

I think there are a couple of issues here.

First is a different kind of expectation bias. What the punter expects as sale included a promise of continual developmental sound improvement. One has to question how far this can go? It is interesting that there are several members, me included who are totally satisfied with their sound. How can you improve on total satisfaction?

The other question or issue is probably associated with Devialet’s marketing. Hi-Fi/reproduced music lovers are notorious for wanting always to improve their system sound. It has been referred to as hunting down and finding the holy grail. A pointless waste of time as finding the holy grail is unachievable. In other words, the Devialet owner in pursuit of perfection unrealistically expects Devialet to deliver. Well, they won’t and never will!

i like my Devialet Sound because for me, given the limitations of my listening room environment, I get a pretty complete and accurate reproduction of what happened in the recording studio (recording engineer bias accepted) and something pretty presentable with live recordings. My room will never transpose into the original venue, but that doesn’t mean no good quality sound. In terms of domestic sound reproduction, I suspect Devialet may have hit the ceiling. Certainly it is at a height good enough for me.

Grumbling about functionality becomes moot. At the moment, for my needs, I have no issue, apart from my complaint about phonostage hiss and in fairness to Mathieu, he has asked me to send him directly in person, a digital recording of this hiss. I have an exterior phonostage work around, but it is good Mathieu wants to engage with me on this.

Yes, I was disappointed to hear that the Devialet marketing emphasis has shifted away from the amplifiers (I felt Mathieu was empathetic here, but was constrained by company policy) but f*ck me, what needs to be done to make it sound better?

All written subject to my personal circumstance. I appreciate others circumstances and expectation of the C/I board upgrade may be different.

(18-Jul-2019, 23:13)mdconnelly Wrote: [ -> ]Prior to purchasing my first Expert, I actually did hesitate about whether I wanted audio equipment that would evolve through firmware updates. My concern at that point was that it meant a long-term commitment by Devialet that would not likely be generating revenue. Still, I felt it sounded better than anything else I've heard including systems costing quite a bit more. When Devialet announced the Pro and CI integration I felt that a) my initial investment never did see much upgrades and b) here I was contemplating another significant investment. Yet it I jumped because I loved my Expert and figured the 220 (and later 440) would be even better. Surely once the CI integration was complete, we'd begin to see some real progress including the promised Roon RAAT along with other promised features.

And here we are... Hey, I still absolutely love the way my system sounds. Roon works fine via AIR and mostly fine with RAAT if I keep network speed down.

Will we ever see more significant upgrades? I'm not holding my breath and not making any more audio decisions that depend on it.

+1


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