Devialet Chat

(24-Oct-2020, 14:22)PeppaPig Wrote: [ -> ]

(24-Oct-2020, 13:54)thumb5 Wrote: [ -> ]As @Confused suggested following my post in another thread:

Dear Devialet,

Please would you provide a full User Manual for the Expert Pro, describing:

* all of the inputs and outputs, with technical specifications (e.g. impedance and signal levels where applicable)
* all of the software (signal processing) capabilities, with a full explanation of their purpose, effects and typical use
* use of the Configurator, explaining what each option does (in more detail than the current help text)

This should include a block diagram to show how the signal processing is applied and how it relates to the hardware inputs and outputs (including analog and digital pre-amp output).  It should also document any limitations of the software, for example combinations of signal processing that are not supported, don't work as intended or are unlikely to be useful.

This would very helpful for users of the Expert Pro, and may also bring some benefits to your software development process.

Thanks in anticipation...

Did you get a response from Devialet? It seems their support doesn’t reply email sometimes.

That was long overdue!

Sorry for warming up that cold thread: I am right now in the upgrade process of one pair of Devialet Expert 400->440 and one D-Premier->250Pro CI:

For the 250 Pro CI I would like to get a new remote (old one is nearly dead, also after the upgrade) and for the 400 I sent the money, but there is no communication.

I have the feeling, that neither phone or mail is appropriate to contact Devialet: I cannot reach anybody by any channel.
Is the company in some kind of trouble? If so, I would maybe not do the pending upgrade.

(21-Dec-2020, 15:22)weberan Wrote: [ -> ]Sorry for warming up that cold thread: I am right now in the upgrade process of one pair of Devialet Expert 400->440 and one D-Premier->250Pro CI:

For the 250 Pro CI I would like to get a new remote (old one is nearly dead, also after the upgrade) and for the 400 I sent the money, but there is no communication.

I have the feeling, that neither phone or mail is appropriate to contact Devialet: I cannot reach anybody by any channel.
Is the company in some kind of trouble? If so, I would maybe not do the pending upgrade.

The company is in good shape, maybe too much.
The problem must be the restrictive measures adopted in France due to the current pandemic.. and the Devialet usual delay to answer their clients.
Stay calm, everything will be solved, probably, and at this stage, with a little more time consumption.

(21-Dec-2020, 16:35)BoyScout Wrote: [ -> ]

(21-Dec-2020, 15:22)weberan Wrote: [ -> ]Sorry for warming up that cold thread: I am right now in the upgrade process of one pair of Devialet Expert 400->440 and one D-Premier->250Pro CI:

For the 250 Pro CI I would like to get a new remote (old one is nearly dead, also after the upgrade) and for the 400 I sent the money, but there is no communication.

I have the feeling, that neither phone or mail is appropriate to contact Devialet: I cannot reach anybody by any channel.
Is the company in some kind of trouble? If so, I would maybe not do the pending upgrade.

The company is in good shape, maybe too much.
The problem must be the restrictive measures adopted in France due to the current pandemic.. and the Devialet usual delay to answer their clients.
Stay calm, everything will be solved, probably, and at this stage, with a little more time consumption.

I give our friends two days. Maybe it is christmas, maybe it is the pandemic.

And: you are right. I should evaluate based on the outcome.

I will keep you posted.

(21-Dec-2020, 20:16)weberan Wrote: [ -> ]I give our friends two days. Maybe it is christmas, maybe it is the pandemic.

And: you are right. I should evaluate based on the outcome.

I will keep you posted.

In another thread you say that you got the D-Premier->250 Pro CI back from Devialet? So you are waiting for the 440? I'm sure it will arrive...

(21-Dec-2020, 20:46)ogs Wrote: [ -> ]

(21-Dec-2020, 20:16)weberan Wrote: [ -> ]I give our friends two days. Maybe it is christmas, maybe it is the pandemic.

And: you are right. I should evaluate based on the outcome.

I will keep you posted.

In another thread you say that you got the D-Premier->250 Pro CI back from Devialet? So you are waiting for the 440? I'm sure it will arrive...

Yes: the upgraded 250 pro has a pretty used, sporadically not working remote. I would have liked to buy a new one for - unsuccessfully. I will give it to a third party service tomorrow morning to have it serviced. The steel case will go for refurbishment to a metal specialist. So no problem.

For the 440 I just sent the money last week. The 400 are waiting in our basement for a pickup or a message concerning next steps.

The 250 pro I thought of having it as a companion for a new 250 pro ci (to get the 1000)... but somehow it is a old d premier case and I did not get a price for a case upgrade. I am now searching for an old d-premiere to upgrade.

Concerning customer care:
It is all about communication.

(21-Dec-2020, 15:22)weberan Wrote: [ -> ]Sorry for warming up that cold thread: I am right now in the upgrade process of one pair of Devialet Expert 400->440 and one D-Premier->250Pro CI:

For the 250 Pro CI I would like to get a new remote (old one is nearly dead, also after the upgrade) and for the 400 I sent the money, but there is no communication.

I have the feeling, that neither phone or mail is appropriate to contact Devialet: I cannot reach anybody by any channel.
Is the company in some kind of trouble? If so, I would maybe not do the pending upgrade.

Better not send your Devialets in to be upgraded. It might very well be a long time before you receive them back...

I do not think you have to worry.

A friend of mine just received his D250 Pro before Christmas after upgrade. The upgrade took a little bit longer than usual because of the corona situation but his D250 were back within 2 weeks.

Same thing regarding support of my Gemini’s - I received answer within 24 hours from the support.

Happy New Year!
Björn

My upgrade of the d premier to 250 needed something like 4 weeks: I will give it a try, as I have a second amp as replacement.
Before Christmas, I actually got feedback, that there would be a pickup on or after the 4th of January!!

Maybe you can ping them also about firmware update/bugfixing. Hopefully Sweet Room gets fixed in time