Upgrade program kick-off - Printable Version +- Devialet Chat (https://devialetchat.com) +-- Forum: Devialet Chat (https://devialetchat.com/Forum-Devialet-Chat) +--- Forum: Devialet News (https://devialetchat.com/Forum-Devialet-News) +--- Thread: Upgrade program kick-off (/Thread-Upgrade-program-kick-off) |
RE: Upgrade program kick-off - iamwappie - 25-Oct-2016 (25-Oct-2016, 19:52)maxijazz Wrote:(24-Oct-2016, 20:11)Axel Wrote: Have you noticed a slight "notch" in the operation of the remote. Mine certainly has a detent. I can confirm your fear. Mine broke (too heavy turning) after two days of getting the D220 it stopped turning beyond a certain point. Contacted support and after a few days they said they they will send a new one. Tomorrow it will be two weeks since and haven't got a clue when it will be send. RE: Upgrade program kick-off - baddog - 25-Oct-2016 (25-Oct-2016, 19:52)maxijazz Wrote:(24-Oct-2016, 20:11)Axel Wrote: Have you noticed a slight "notch" in the operation of the remote. Mine certainly has a detent. Do you have an iPhone? You could use that to manage the volume in the short term? RE: Upgrade program kick-off - baddog - 25-Oct-2016 (25-Oct-2016, 15:16)aftonomos Wrote: Reassuring to hear that I'm not the only one having trouble getting the necessary shipping materials and labels from Devialet. Online ordering process did not give much feedback or guidance. I emailed them for an update 3 days ago- no response yet. I tried online chat too, they told me that they only support Phantom users. RE: Upgrade program kick-off - BrianT - 25-Oct-2016 Baddog Good news, I received my UPS shipping label by Email today. I have made arrangements to have the D400 picked up at my office tomorrow. Brian RE: Upgrade program kick-off - actx76092 - 25-Oct-2016 I was charged immediately and have no materials and no one from Devialet has a clue. . .I opened a ticket and they closed it within a few hours . . .their solution was "we forwarded your request to the staff handling the upgrade and they will send it out at some point". Ok. If this is not cleared up this week I will cancel the order, get a refund, and do it later in the year once they figure out how to do it. RE: Upgrade program kick-off - baddog - 25-Oct-2016 Congrats Brian - looks like you are the first from the next wave of upgrade customers! RE: Upgrade program kick-off - Pim - 25-Oct-2016 (25-Oct-2016, 21:07)actx76092 Wrote: I was charged immediately and have no materials and no one from Devialet has a clue. . .I opened a ticket and they closed it within a few hours . . .their solution was "we forwarded your request to the staff handling the upgrade and they will send it out at some point". Ok. Uhh, they've said the upgrade window only lasts until December... so keep that in mind. RE: Upgrade program kick-off - Axel - 26-Oct-2016 (25-Oct-2016, 21:07)actx76092 Wrote: I was charged immediately and have no materials and no one from Devialet has a clue. . .I opened a ticket and they closed it within a few hours . . .their solution was "we forwarded your request to the staff handling the upgrade and they will send it out at some point". Ok. Don't cancel your order, I know how hard it is to wait when you want something badly, but Devialet will get round to you soon, I'm sure. I was charged immediately and I had to badger Devialet a couple of times re. transport boxes. I just feel that you'd regret it if you got a refund. RE: Upgrade program kick-off - ovo - 26-Oct-2016 (19-Oct-2016, 04:27)baddog Wrote: Boy oh boy, I hope my labels and box arrive soon! (25-Oct-2016, 21:07)actx76092 Wrote: I was charged immediately and have no materials and no one from Devialet has a clue. . .I opened a ticket and they closed it within a few hours . . .their solution was "we forwarded your request to the staff handling the upgrade and they will send it out at some point". Ok. It is indeed annoying.I waited longer for packing material and the label than I did for the collection, upgrade and return of my D400. I had a ticket closed without apparent reply because my packing material arrived the day following the ticket closure, so presumably Devialet knew that is was out for delivery to me - it would still have been good to get that information in advance. If you cancel and re-order later this year you will probably be looking at mid to late December.Do you really want 28KGS of D440 Pro bouncing around the world in what is probably UPS's busiest box delivery (and losing and dropping) period? RE: Upgrade program kick-off - Vivialet - 26-Oct-2016 I think Devialet is using the packaging to somehow influence the amount of devices they get for update. Better you wait for the packaging for some weeks and have your Devialets at home than waiting 6 weeks to get them back... |