Wrong config - Printable Version

Wrong config - Printable Version

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Wrong config - Tian - 05-Aug-2018

Hello all,

Just bought a secondhand 400 and updated firmware to the latest 10.1.0.

Have now setup the device accordingly through the online configurator but the Master 200 refuses to recognize the config file and showing 'wrong config', companion device reads the file fine.

Have followed through on 'Pim's advice' on here, tried the configuration on Mac and PC via Chrome, firefox etc....and still the Master device refuses to read the config file.

Really pulling my hair out over this, any suggestions to what else it could be?

Thanks in advance for your time!

James

RE: Wrong config - K4680 - 05-Aug-2018

(05-Aug-2018, 08:52)Tian Wrote: Hello all,

Just bought a secondhand 400 and updated firmware to the latest 10.1.0.

Have now setup the device accordingly through the online configurator but the Master 200 refuses to recognize the config file and showing 'wrong config', companion device reads the file fine.

Have followed through on 'Pim's advice' on here, tried the configuration on Mac and PC via Chrome, firefox etc....and still the Master device refuses to read the config file.

Really pulling my hair out over this, any suggestions to what else it could be?

Thanks in advance for your time!

James

Hello James, do you use a separate SD card for each device?

RE: Wrong config - Tian - 05-Aug-2018

(05-Aug-2018, 09:39)K4680 Wrote:
(05-Aug-2018, 08:52)Tian Wrote: Hello all,

Just bought a secondhand 400 and updated firmware to the latest 10.1.0.

Have now setup the device accordingly through the online configurator but the Master 200 refuses to recognize the config file and showing 'wrong config', companion device reads the file fine.

Have followed through on 'Pim's advice' on here, tried the configuration on Mac and PC via Chrome, firefox etc....and still the Master device refuses to read the config file.

Really pulling my hair out over this, any suggestions to what else it could be?

Thanks in advance for your time!

James

Hello James, do you use a separate SD card for each device?

Yes, separate SD for each.

RE: Wrong config - K4680 - 05-Aug-2018

(05-Aug-2018, 09:47)Tian Wrote:
(05-Aug-2018, 09:39)K4680 Wrote:
(05-Aug-2018, 08:52)Tian Wrote: Hello all,

Just bought a secondhand 400 and updated firmware to the latest 10.1.0.

Have now setup the device accordingly through the online configurator but the Master 200 refuses to recognize the config file and showing 'wrong config', companion device reads the file fine.

Have followed through on 'Pim's advice' on here, tried the configuration on Mac and PC via Chrome, firefox etc....and still the Master device refuses to read the config file.

Really pulling my hair out over this, any suggestions to what else it could be?

Thanks in advance for your time!

James

Hello James, do you use a separate SD card for each device?

Yes, separate SD for each.

My idea was the SD card!

https://help.devialet.com/hc/en-us/articles/203402701--Expert-Pro-Expert-How-to-update-the-internal-software-of-your-Devialet-
At the end of the article.

RE: Wrong config - ogs - 05-Aug-2018

(05-Aug-2018, 08:52)Tian Wrote: Hello all,

Just bought a secondhand 400 and updated firmware to the latest 10.1.0.

Have now setup the device accordingly through the online configurator but the Master 200 refuses to recognize the config file and showing 'wrong config', companion device reads the file fine.

Have followed through on 'Pim's advice' on here, tried the configuration on Mac and PC via Chrome, firefox etc....and still the Master device refuses to read the config file.

Really pulling my hair out over this, any suggestions to what else it could be?

Thanks in advance for your time!

James

So both units updated fine to the new firmware? Should prove that the SD slot is working. What happens if you try to configure the master as an ordinary 200?

RE: Wrong config - Zappydev - 05-Aug-2018

(05-Aug-2018, 10:13)ogs Wrote:
(05-Aug-2018, 08:52)Tian Wrote: Hello all,

Just bought a secondhand 400 and updated firmware to the latest 10.1.0.

Have now setup the device accordingly through the online configurator but the Master 200 refuses to recognize the config file and showing 'wrong config', companion device reads the file fine.

Have followed through on 'Pim's advice' on here, tried the configuration on Mac and PC via Chrome, firefox etc....and still the Master device refuses to read the config file.

Really pulling my hair out over this, any suggestions to what else it could be?

Thanks in advance for your time!

James
So both units updated fine to the new firmware? Should prove that the SD slot is working. What happens if you try to configure the master as an ordinary 200?

You might also try reinstalling the FW on both units, and have a look at the versions of each of the modules by scrolling through the display on each one in case something is out of whack.

RE: Wrong config - thumb5 - 05-Aug-2018

(05-Aug-2018, 09:47)Tian Wrote:
(05-Aug-2018, 09:39)K4680 Wrote: ...
Hello James, do you use a separate SD card for each device?

Yes, separate SD for each.

And, for the avoidance of doubt, you have put different config files on each SD card? (The master config and companion config files must be downloaded separately from the configurator.)

RE: Wrong config - Tian - 05-Aug-2018

(05-Aug-2018, 10:13)ogs Wrote:
(05-Aug-2018, 08:52)Tian Wrote: Hello all,

Just bought a secondhand 400 and updated firmware to the latest 10.1.0.

Have now setup the device accordingly through the online configurator but the Master 200 refuses to recognize the config file and showing 'wrong config', companion device reads the file fine.

Have followed through on 'Pim's advice' on here, tried the configuration on Mac and PC via Chrome, firefox etc....and still the Master device refuses to read the config file.

Really pulling my hair out over this, any suggestions to what else it could be?

Thanks in advance for your time!

James
So both units updated fine to the new firmware? Should prove that the SD slot is working. What happens if you try to configure the master as an ordinary 200?

Just tried doing that...as a single 200 still doesn't read the config file.

RE: Wrong config - Tian - 05-Aug-2018

(05-Aug-2018, 10:21)Zappydev Wrote:
(05-Aug-2018, 10:13)ogs Wrote:
(05-Aug-2018, 08:52)Tian Wrote: Hello all,

Just bought a secondhand 400 and updated firmware to the latest 10.1.0.

Have now setup the device accordingly through the online configurator but the Master 200 refuses to recognize the config file and showing 'wrong config', companion device reads the file fine.

Have followed through on 'Pim's advice' on here, tried the configuration on Mac and PC via Chrome, firefox etc....and still the Master device refuses to read the config file.

Really pulling my hair out over this, any suggestions to what else it could be?

Thanks in advance for your time!

James
So both units updated fine to the new firmware? Should prove that the SD slot is working. What happens if you try to configure the master as an ordinary 200?

You might also try reinstalling the FW on both units, and have a look at the versions of each of the modules by scrolling through the display on each one in case something is out of whack.

Thanks....just checked both are on the exact same firmware as installed this morning...

Are there any factory hard reset I can do to the machine?

RE: Wrong config - Tian - 05-Aug-2018

(05-Aug-2018, 10:09)K4680 Wrote:
(05-Aug-2018, 09:47)Tian Wrote:
(05-Aug-2018, 09:39)K4680 Wrote: Hello James, do you use a separate SD card for each device?

Yes, separate SD for each.

My idea was the SD card!

https://help.devialet.com/hc/en-us/articles/203402701--Expert-Pro-Expert-How-to-update-the-internal-software-of-your-Devialet-
At the end of the article.Im u

Yes, each SD card for each machine. So two cards...