Stereo sync - Printable Version +- Devialet Chat (https://devialetchat.com) +-- Forum: Devialet Chat (https://devialetchat.com/Forum-Devialet-Chat) +--- Forum: Phantom I (103 DB, 108 DB, Premier Classic, Silver & Gold) (https://devialetchat.com/Forum-Phantom-I-103-DB-108-DB-Premier-Classic-Silver-Gold) +--- Thread: Stereo sync (/Thread-Stereo-sync) |
RE: Stereo sync - massi.rav - 08-Dec-2019 (07-Dec-2019, 22:48)diamar Wrote: I think the stand-alone remote may play a role in causing the stereo synch issues, at least that was my best guess before they pushed the upgrade to me and fixed everything. It could be that as well, but also switching volume control from different iOS devices while playing: Apple Watch, iPad, iPhone in my case. I also have stand-alone remote but not used recently. I will avoid using it in any case now. After a third reboot it is now all synced. Hopefully it will not happen again and/or Devialet will send me the patch 2.8.5. RE: Stereo sync - eladeb - 08-Dec-2019 (08-Dec-2019, 09:37)massi.rav Wrote:Did you open a case?(07-Dec-2019, 22:48)diamar Wrote: I think the stand-alone remote may play a role in causing the stereo synch issues, at least that was my best guess before they pushed the upgrade to me and fixed everything. I got the update next dsy. RE: Stereo sync - massi.rav - 08-Dec-2019 (08-Dec-2019, 11:21)eladeb Wrote:Yes twice already. Using the help support directly within the Devialet App and sending a message with the explanation. One week passed and no signs from them. Second message was sent only yesterday. Let’s wait and see.(08-Dec-2019, 09:37)massi.rav Wrote:Did you open a case?(07-Dec-2019, 22:48)diamar Wrote: I think the stand-alone remote may play a role in causing the stereo synch issues, at least that was my best guess before they pushed the upgrade to me and fixed everything. Stereo sync - tsmithpam - 08-Dec-2019 I sent mine yesterday lunch but guess won’t hear till the working week. They really need to up their game on customer support given the limit on where you can source any help from! Sent from my iPhone using Tapatalk RE: Stereo sync - massi.rav - 08-Dec-2019 They declare less than 2% of the customers with a pair of Premiers are effected by the problem. I guess they might be late because meanwhile more have occurred. I also guess that who’s not doing any critical listening (and might be a lot due to the particular kind of toy) might have even not realized the sync issue after the upgrade (if actually happened). Stereo sync - tsmithpam - 08-Dec-2019 Let me know how it goes.... I’ll do like wise Sent from my iPhone using Tapatalk Stereo sync - tsmithpam - 09-Dec-2019 Got this just through.. How do I know when the patch is pushed? Do I check on the app for updates or does it come through itself? Thanks Sent from my iPhone using Tapatalk RE: Stereo sync - ragwo - 09-Dec-2019 (09-Dec-2019, 22:57)tsmithpam Wrote: Got this just through..You have to check in the app. Stereo sync - tsmithpam - 09-Dec-2019 Ok Thanks Sent from my iPhone using Tapatalk Stereo sync - tsmithpam - 10-Dec-2019 Arrived! But just as I got to leave for work! Typical. Pleased to have a response in a couple of days though. Will push through tonight and let you know if fixed. Sent from my iPhone using Tapatalk |