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+--- Forum: Phantom II (95 DB, 98 DB, Reactor 600 & 900) (https://devialetchat.com/Forum-Phantom-II-95-DB-98-DB-Reactor-600-900)
+--- Thread: Crack in housing? (/Thread-Crack-in-housing)
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RE: Crack in housing? - Charcharius - 07-May-2020
Appears they consider it defective, but still working through things.
RE: Crack in housing? - Charcharius - 28-May-2020
Brief update for those interested:
I’ve been provided a shipping label to return the unit to Devialet, and a replacement will be sent.
RE: Crack in housing? - massi.rav - 30-May-2020
(28-May-2020, 03:57)Charcharius Wrote: Brief update for those interested:
I’ve been provided a shipping label to return the unit to Devialet, and a replacement will be sent.
Serious and logical commercial attitude in this case.
RE: Crack in housing? - Charcharius - 30-May-2020
(30-May-2020, 18:16)massi.rav Wrote:Yeah, I must say I'm very satisfied with how they handled my support in this case. So much so, in fact, I bought another pair of Reactors (black, 900w).(28-May-2020, 03:57)Charcharius Wrote: Brief update for those interested:
I’ve been provided a shipping label to return the unit to Devialet, and a replacement will be sent.
Serious and logical commercial attitude in this case.
