Has anyone used the repair/replace option with Devialet? - Printable Version +- Devialet Chat (https://devialetchat.com) +-- Forum: Devialet Chat (https://devialetchat.com/Forum-Devialet-Chat) +--- Forum: Phantom I (103 DB, 108 DB, Premier Classic, Silver & Gold) (https://devialetchat.com/Forum-Phantom-I-103-DB-108-DB-Premier-Classic-Silver-Gold) +--- Thread: Has anyone used the repair/replace option with Devialet? (/Thread-Has-anyone-used-the-repair-replace-option-with-Devialet) |
Has anyone used the repair/replace option with Devialet? - BulldogsRus - 08-Jul-2020 I've been quoted $1690 + sh to have my out of warranty Gold replaced and wanted to get feedback from those that have done this. Was it a mint refurb unit or a brand new one? If so, do they give you the latest and greatest or a swap for whatever model version yours was? And does anyone know how long you have to take advantage of it, does the replacement offer expire after a certain amount of time? RE: Has anyone used the repair/replace option with Devialet? - rsemedo - 08-Jul-2020 (08-Jul-2020, 12:30)BulldogsRus Wrote: I've been quoted $1690 + sh to have my out of warranty Gold replaced and wanted to get feedback from those that have done this. Was it a mint refurb unit or a brand new one? If so, do they give you the latest and greatest or a swap for whatever model version yours was?Hi there, For my knowledge, what was the problem that lead for the replacement/quote? RE: Has anyone used the repair/replace option with Devialet? - diamar - 08-Jul-2020 I had one of my two Golds replaced under warranty, and they did a nice job with it. They sent me a seemingly brand-new one with a serial number indicating recent manufacture. This was a couple years ago, so they might have changed their practice since then. They also sent me a box to return the old one, and it went very easily. RE: Has anyone used the repair/replace option with Devialet? - BulldogsRus - 09-Jul-2020 (08-Jul-2020, 12:42)rsemedo Wrote:I had accidentally dropped it from about a foot up off the floor when I was moving it at our lake house and it dented both the tweeter piece and side woofer causing slight distortion. I truly wish they offered an "outdoor" type version that wasn't as delicate like say a Diamondboxx XL2 as the sound outside is quite impressive. But even with the carrying case I'm always worried something would happen to it, and sure enough it did!(08-Jul-2020, 12:30)BulldogsRus Wrote: I've been quoted $1690 + sh to have my out of warranty Gold replaced and wanted to get feedback from those that have done this. Was it a mint refurb unit or a brand new one? If so, do they give you the latest and greatest or a swap for whatever model version yours was?Hi there, RE: Has anyone used the repair/replace option with Devialet? - Rodrat2 - 09-Jul-2020 Yes they are a real PITA to move about, an integral handle would make life a lot easier. RE: Has anyone used the repair/replace option with Devialet? - rsemedo - 09-Jul-2020 (09-Jul-2020, 13:22)BulldogsRus Wrote:Thank you for the info. I've been planning buying a 2nd Gold, but I've kids going around and I'm always concerned.... wanted to understand my options in case a disaster happens.... :-)(08-Jul-2020, 12:42)rsemedo Wrote:I had accidentally dropped it from about a foot up off the floor when I was moving it at our lake house and it dented both the tweeter piece and side woofer causing slight distortion. I truly wish they offered an "outdoor" type version that wasn't as delicate like say a Diamondboxx XL2 as the sound outside is quite impressive. But even with the carrying case I'm always worried something would happen to it, and sure enough it did!(08-Jul-2020, 12:30)BulldogsRus Wrote: I've been quoted $1690 + sh to have my out of warranty Gold replaced and wanted to get feedback from those that have done this. Was it a mint refurb unit or a brand new one? If so, do they give you the latest and greatest or a swap for whatever model version yours was?Hi there, RE: Has anyone used the repair/replace option with Devialet? - ragwo - 11-Jul-2020 (09-Jul-2020, 23:43)rsemedo Wrote:A pair of Geckos sorted my problems with kids vs Phantom. Highly recommended.(09-Jul-2020, 13:22)BulldogsRus Wrote:Thank you for the info. I've been planning buying a 2nd Gold, but I've kids going around and I'm always concerned.... wanted to understand my options in case a disaster happens.... :-)(08-Jul-2020, 12:42)rsemedo Wrote: Hi there,I had accidentally dropped it from about a foot up off the floor when I was moving it at our lake house and it dented both the tweeter piece and side woofer causing slight distortion. I truly wish they offered an "outdoor" type version that wasn't as delicate like say a Diamondboxx XL2 as the sound outside is quite impressive. But even with the carrying case I'm always worried something would happen to it, and sure enough it did! |