(16-Jul-2021, 19:31)barneyd51 Wrote: Hi all

I have had my Gemini's since day 1. All good except in the last couple of weeks the sound output of the right earbud has been decreasing. Can correct for it in the balance setting - but only by going to >50% to the right! Thought it might be my ears, but swapping them between ears, and having my wife test them too shows the effect is real. Anyone had such a thing? Time to take them back to the shop?

cheers

Dave

(19-Jul-2021, 17:54)MGremlin Wrote:

(16-Jul-2021, 19:31)barneyd51 Wrote: Hi all

I have had my Gemini's since day 1. All good except in the last couple of weeks the sound output of the right earbud has been decreasing. Can correct for it in the balance setting - but only by going to >50% to the right! Thought it might be my ears, but swapping them between ears, and having my wife test them too shows the effect is real. Anyone had such a thing? Time to take them back to the shop?

cheers

Dave

Have you tried unpairing them and trying the entire process again?

(22-Jul-2021, 08:07)barneyd51 Wrote:

(19-Jul-2021, 17:54)MGremlin Wrote:

(16-Jul-2021, 19:31)barneyd51 Wrote: Hi all

I have had my Gemini's since day 1. All good except in the last couple of weeks the sound output of the right earbud has been decreasing. Can correct for it in the balance setting - but only by going to >50% to the right! Thought it might be my ears, but swapping them between ears, and having my wife test them too shows the effect is real. Anyone had such a thing? Time to take them back to the shop?

cheers

Dave

Have you tried unpairing them and trying the entire process again?

I have paired them to a different source (iPad instead of iPhone) and have the same issue :-(

(05-Aug-2021, 13:43)barneyd51 Wrote: so, an update: I took them to the store I bought them from, in Geneva. They had not come across this issue before, and they said they were surprised that I had any issue: in their experience they either failed after a few days or weeks, or were perfectly fine. Anyway, they called Devialet, who suggested cleaning the IR sensors (which we did) and if that didn't work they should simply give me a new pair. And that is what the shop did - took the failing ones and gave me a completely new pair! Excellent service.

(05-Aug-2021, 22:16)st33f Wrote:

(05-Aug-2021, 13:43)barneyd51 Wrote: so, an update: I took them to the store I bought them from, in Geneva. They had not come across this issue before, and they said they were surprised that I had any issue: in their experience they either failed after a few days or weeks, or were perfectly fine. Anyway, they called Devialet, who suggested cleaning the IR sensors (which we did) and if that didn't work they should simply give me a new pair. And that is what the shop did - took the failing ones and gave me a completely new pair! Excellent service.

IR sensors? How?