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+--- Thread: Phantom exchange (/Thread-Phantom-exchange)
Phantom exchange - mrgreen3325 - 13-Jan-2022
Hi all,
I bought a phantom 10 days before, I noticed that there is a crack on the front unit few days ago.
It does not affect the usage, the sound is brilliant.
I contact the devialet cs, and send some picture to them.
May I know what will they do for me, send me a new phantom, or send me a refurbished phantom?
I heard that those problem product need to be sent back to france, right?
Do I need to pay for the delivery fee?
Thanks.
RE: Phantom exchange - mrgreen3325 - 15-Jan-2022
May I know that the delivery fee is paid by devialet or me?
RE: Phantom exchange - ragwo - 15-Jan-2022
I believe they will send you a new speaker free of charge. If UPS has a pick up service in your area the return shipping should be free too.
RE: Phantom exchange - mrgreen3325 - 15-Jan-2022
(15-Jan-2022, 06:59)ragwo Wrote: I believe they will send you a new speaker free of charge. If UPS has a pick up service in your area the return shipping should be free too.
Thanks ragwo.
Yes they sent me the ups label for return the current one.
For the new one delivery, they will still pay the delivery fee for me?
I wonder why they need to send back to france instead of the local devialet? and will the new one sent from france too?
RE: Phantom exchange - ragwo - 15-Jan-2022
The shipping is usually free of charge. Your local Devialet dealer can't refurbish the speaker or reuse the working parts, hence the trip to France. Where are you located? If you're in Europe the speaker will be shipped from France. Elsewhere I don't know.
RE: Phantom exchange - mrgreen3325 - 19-Jan-2022
(15-Jan-2022, 08:45)ragwo Wrote: The shipping is usually free of charge. Your local Devialet dealer can't refurbish the speaker or reuse the working parts, hence the trip to France. Where are you located? If you're in Europe the speaker will be shipped from France. Elsewhere I don't know.
Thanks for reply.
I am in asia. Will they send it with the whole new packaging, just like I the one I bought?
RE: Phantom exchange - ragwo - 19-Jan-2022
(19-Jan-2022, 16:08)mrgreen3325 Wrote:Glad to help! Yes they will.(15-Jan-2022, 08:45)ragwo Wrote: The shipping is usually free of charge. Your local Devialet dealer can't refurbish the speaker or reuse the working parts, hence the trip to France. Where are you located? If you're in Europe the speaker will be shipped from France. Elsewhere I don't know.
Thanks for reply.
I am in asia. Will they send it with the whole new packaging, just like I the one I bought?