Only one of two phantoms updated

[F_M]

So only one of my original whites updated. The are called phantom Light Chrome now. One is on firmware [emoji[emoji[emoji6][emoji6]][emoji[emoji[emoji6]][emoji[emoji6]]]].[emoji[emoji[emoji6]][emoji[emoji6][emoji6]]][emoji[emoji[emoji[emoji6][emoji6]][emoji[emoji[emoji6]][emoji[emoji6]]]][emoji[emoji[emoji[emoji6][emoji6]][emoji[emoji[emoji6]][emoji[emoji6]]]][emoji[emoji6][emoji6]][emoji[emoji[emoji6]][emoji[emoji6][emoji6]]]][emoji[emoji6][emoji6]][emoji[emoji[emoji[emoji6][emoji6]][emoji[emoji[emoji6]][emoji[emoji6]]]][emoji[emoji[emoji[emoji6][emoji6]][emoji[emoji[emoji6]][emoji[emoji6]]]][emoji[emoji6][emoji6]][emoji[emoji[emoji6]][emoji[emoji6][emoji6]]]][emoji[emoji6][emoji6]][emoji[emoji[emoji[emoji6][emoji6]][emoji[emoji[emoji6]][emoji[emoji6]]]][emoji[emoji6][emoji6]][emoji[emoji[emoji6]][emoji[emoji6][emoji6]]]]]].[emoji[emoji[emoji[emoji6][emoji6]][emoji[emoji[emoji6]][emoji[emoji6]]]][emoji[emoji6][emoji6]][emoji[emoji[emoji6]][emoji[emoji6][emoji6]]]] and the other one on [emoji[emoji[emoji6][emoji6]][emoji[emoji[emoji6]][emoji[emoji6]]]].[emoji[emoji[emoji6]][emoji[emoji6][emoji6]]][emoji[emoji[emoji[emoji6][emoji6]][emoji[emoji[emoji6]][emoji[emoji6]]]][emoji[emoji[emoji[emoji6][emoji6]][emoji[emoji[emoji6]][emoji[emoji6]]]][emoji[emoji6][emoji6]][emoji[emoji[emoji6]][emoji[emoji6][emoji6]]]][emoji[emoji6][emoji6]][emoji[emoji[emoji[emoji6][emoji6]][emoji[emoji[emoji6]][emoji[emoji6]]]][emoji[emoji[emoji[emoji6][emoji6]][emoji[emoji[emoji6]][emoji[emoji6]]]][emoji[emoji6][emoji6]][emoji[emoji[emoji6]][emoji[emoji6][emoji6]]]][emoji[emoji6][emoji6]][emoji[emoji[emoji[emoji6][emoji6]][emoji[emoji[emoji6]][emoji[emoji6]]]][emoji[emoji6][emoji6]][emoji[emoji[emoji6]][emoji[emoji6][emoji6]]]]]].[emoji[emoji[emoji[emoji6][emoji6]][emoji[emoji[emoji6]][emoji[emoji6]]]][emoji[emoji[emoji[emoji6][emoji6]][emoji[emoji[emoji6]][emoji[emoji6]]]][emoji[emoji6][emoji6]][emoji[emoji[emoji6]][emoji[emoji6][emoji6]]]][emoji[emoji6][emoji6]][emoji[emoji[emoji[emoji6][emoji6]][emoji[emoji[emoji6]][emoji[emoji6]]]][emoji[emoji[emoji[emoji6][emoji6]][emoji[emoji[emoji6]][emoji[emoji6]]]][emoji[emoji6][emoji6]][emoji[emoji[emoji6]][emoji[emoji6][emoji6]]]][emoji[emoji6][emoji6]][emoji[emoji[emoji6][emoji6]][emoji[emoji[emoji6]][emoji[emoji6]]]]]]. I’m in contact with support and wanted med to take out my power cable to the updated one and the try to update the other one but that did not work.

Any advice. By the way the works in stereo mode so no panic


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[ragwo]

A hard reset might do the trick. By the way, kind of hard to decipher the firmware version your speakers are on.

[F_M]

Sorry. Don’t know why the text turned out that way. But this solution worked. Its called Rescue Mode.

Here is the process:

Please perform the last resort: Rescue mode
1. Unplug your Phantom from the power.
2. Plug your Phantom into your internet router (LAN port) via an Ethernet cable. Wait for 10 seconds
3. Plug your Phantom into a power strip with an on/off button (if no on/off, please unplug it from the power socket directly)
3. Turn on the power strip for 7 seconds, then off for 3 seconds
4. Proceed to the "on/off" sequence 5 times consecutively
5. At the end of the 5 cycles, please turn the power on and keep it on.

At this time, your Phantom will be connecting to our server (with the woofers pulsating).
Let's wait for the Phantom to run the download of the latest firmware. It will then delete the problematic old firmware and install the new firmware.

This process could take up to 15 minutes. In some cases, this could take up to 2 hours.
Possible scenarios:
- if you hear 3 claps, it's ready! Please follow the APP (Devialet) to set it up
- if you miss the 3 claps, and the speaker has gone stationary (woofers stop moving), please press the back button 3 times quickly.
Please follow the APP (Devialet) to set it up

- if the woofers continue to move, please leave them overnight and check in the morning


Sent from my iPhone using Tapatalk Pro

[billybons]

Please perform the last resort: Rescue mode
1. Unplug your Phantom from the power.
2. Plug your Phantom into your internet router (LAN port) via an Ethernet cable. Wait for 10 seconds
3. Plug your Phantom into a power strip with an on/off button (if no on/off, please unplug it from the power socket directly)
3. Turn on the power strip for 7 seconds, then off for 3 seconds
4. Proceed to the "on/off" sequence 5 times consecutively
5. At the end of the 5 cycles, please turn the power on and keep it on.

At this time, your Phantom will be connecting to our server (with the woofers pulsating).
Let's wait for the Phantom to run the download of the latest firmware. It will then delete the problematic old firmware and install the new firmware.

Is there similar method to make hardreset Phantom? Without update to latest firmware?