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I have mine on the same power strip, but if they think PLC is the way to go (which they always think initially) one of the speakers always lags, lose sound etc. Once settled on wifi, they work flawlessly.
@sivert: I usually just leave it alone for a few hours doing something else. Once "they've" done what ever they "have" to do to decide how to communicate (which I think should take seconds, not hours or as has been pointed out elsewhere - let the user decide which protocol they should use) everything works fine for me.
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From devialet:
"For your issue, according to your description, please do not worry it is probably the connection issue due to below reasons:
1) your Dialog and Phantoms are possibly not in same electricity loops (PLC)
2) and/or your Dialog is probably too far to your Phantoms
3) and/or there is interference source within your electricity loops (PLC)
Phantoms and Dialog transfer data internally via PLC (data transfer through electricity) or internal WiFi (not your home router WiFi).
Thus, I would like to ask you proceed Phantom Spark setup by plugging all your Phantoms and Dialog into same powerstrip, which can make sure all your devices are in same electricity loop. (they transfer audio data through electricity).
And then please let me know if above procedure can find back your new Phantom or not."
So will try connect on the same powerstrip and see?
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Glad it worked out OK for you!
Living room: Kii Three/BXT with Control.
Den: Tannoy Precision 8 iDP with TS112 iDP subwoofer.
In the cupboard, waiting for a sibling: 1st gen. Phantom Silver running DOS1
My Phantom Voyage
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OK, i will that a try to.
But i wonder if you have multiple Phantoms around the house, and PLC works correct only if you are on the same power line, what happens when you have place the Phantom in different rooms, on different lines?