07-Jun-2021, 08:29
A bit of progress at last. To anyone upgrading make sure you save the UPS labels as a PDF so you have a copy - you may need it.
Devialet have got back in touch with me, they said:
"I got our head office to contact UPS directly and they said UPS needs the commercial invoices for both parcels to be able to release the packages.
Do you still have the original return labels with the commercial invoices attached to them?"
I have supplied Devialet with the UPS labels - luckily I saved them as PDFs - had I just printed them I dread to think how this could have been sorted otherwise.
And yes, this will be the three copies of the invoice that I signed and attached to the packages that I sent - as requested by UPS.
I find it very odd that BOTH packages are delayed for the same reason - I used proper UPS pouches and secured the documents in them using plenty of tape and leaving my name and address visible again as requested. So UPS could have contacted me if there was a problem.
Utterly baffling - will let you know how this plays out!
Kantblue
Devialet have got back in touch with me, they said:
"I got our head office to contact UPS directly and they said UPS needs the commercial invoices for both parcels to be able to release the packages.
Do you still have the original return labels with the commercial invoices attached to them?"
I have supplied Devialet with the UPS labels - luckily I saved them as PDFs - had I just printed them I dread to think how this could have been sorted otherwise.
And yes, this will be the three copies of the invoice that I signed and attached to the packages that I sent - as requested by UPS.
I find it very odd that BOTH packages are delayed for the same reason - I used proper UPS pouches and secured the documents in them using plenty of tape and leaving my name and address visible again as requested. So UPS could have contacted me if there was a problem.
Utterly baffling - will let you know how this plays out!
Kantblue
