Devialet elevate /upgrade program.

[Kyei09]

@Kyei09
1. As long as it is possible to choose the upgrade option from the Devialet website, it's OK. I've returned three really banged up speakers, they didn't work at all.

As for the other questions, I don't know. I believe the only reason they will refuse a speaker is if the serial number doesn't match the one registered at their website.

Here's a couple of pictures of how banged up my elevate speakers were. The internals were shot in one of them too. 

Thank you for the response. That is interesting because I got in touch with customer support and they asked for pictures of the speaker. I sent some pictures and they said it will not be accepted. But my speaket as compared to the pictures you added, are in better shape but it was rejected. 
I have attached some pictures