Devialet Repair Program

[bpo]

It's good news generally, but I was slightly disturbed by the line that says people with Devialet Care will get preferential rates on repairs. It looks like they are trying to change the cheap replacement clause in the Devialet Care T&C in favour of a repair and have changed the wording from 'can be replaced once at a preferential price' to 'can be repaired once at a preferential price' which kinda negates the reason for buying Devialet Care in the first place.

Ooh, that's a bit sneaky if it applies, as I presume it does(?), to existing agreements.  Were the replacement units new or refurbs? If the latter then I guess the difference is really moot.

As far as I am aware, the replacement is / would have been a brand new one. It's a good question as it' not like you get a policy document when you take out Devialet Care, there are just general T&C on their website.

I don't have Devialet Care.  I just spoke to Devialet about aesthetic repairs.  Sadly I have a single dent in each of my two Phantoms.  The quote over the phone was $500 CAD each for a total of $1000 (They also quoted $400 USD each). There is a form to fill out that they are sending me and a request to include photos.

Seems quite expensive to pay $1,000 for the repair of two small dents so I'm not sure I will proceed (even though they drive me crazy).

They said it would ship to France for the repair and that the total time for the whole process should be 15 days.  

Wish I had two dents on one Phantom instead of one dent on each Phantom! 

We shall see how it goes once I fill in the paperwork and if there is any other news.