24-Sep-2025, 17:27
I purchased the Devialet Gemini II less than two months ago while traveling in Japan. From the start, I experienced occasional disconnect issues, which were tolerable. However, about three weeks ago, one earbud stopped charging completely.
I contacted Devialet, provided proof of purchase, and shared the problem details. Despite the fact that the product is covered by a 2-year warranty (and has been on the market for less than 2 years), Devialet refused to repair or replace the unit. Instead, they only offered me the option to purchase a new pair at a discounted price.
This is especially frustrating given that charging issues are a known problem with the Gemini II. I did not expect this kind of response from a premium brand.
Has anyone been able to get them repaired outside of Devialet support?
I contacted Devialet, provided proof of purchase, and shared the problem details. Despite the fact that the product is covered by a 2-year warranty (and has been on the market for less than 2 years), Devialet refused to repair or replace the unit. Instead, they only offered me the option to purchase a new pair at a discounted price.
This is especially frustrating given that charging issues are a known problem with the Gemini II. I did not expect this kind of response from a premium brand.
Has anyone been able to get them repaired outside of Devialet support?
