5 hours ago
If you bought on credit card, check your card T&C to see if you are within the protection period, you may be able to get a refund that way.
Did you buy from an authorised retailer? If not, the warranty may not apply.
Otherwise, I'd persist with Devialet, skip support and go up the food chain with your complaint.
Read the warranty terms carefully to check there is nothing that might invalidate your claim, then quote the applicable terms to Devialet stating that you expect them to comply with their terms and that if they remain in breach you will take action for damages and costs (worth saying it, even if you might not have the time to do it).
If they still refuse, decide if you can be bothered to follow through. Also check with your local consumer protection/trading standards for options - they may support you.
Did you buy from an authorised retailer? If not, the warranty may not apply.
Otherwise, I'd persist with Devialet, skip support and go up the food chain with your complaint.
Read the warranty terms carefully to check there is nothing that might invalidate your claim, then quote the applicable terms to Devialet stating that you expect them to comply with their terms and that if they remain in breach you will take action for damages and costs (worth saying it, even if you might not have the time to do it).
If they still refuse, decide if you can be bothered to follow through. Also check with your local consumer protection/trading standards for options - they may support you.
