Expert Pro 440: Problem connecting Companion

[mikdahl]

Hi again!

Thanks everyone, for trying to help me sort this out. I followed your recommendation, fraha, and tried ChatGPT. It helped me with the software issue, so now both units are running the same software version. The Companion display shows "Companion", but Link Status says "None" and the Configuration download still only works on the Master. After having tried the different solutions ChatGPT suggested as well as uploading the configuration text files , it finally advised me to contact Devialet for a Dual Mono link re-sync or recovery package (compatible with firmware 13.2.0), or advise on further steps to re-establish SPDIF communication between the Master and Companion. I did so a week ago, but still haven´t received any answer from them apart from the standard

"Your request just reached out to our customer care team. You can expect to hear back from us within the next 72 business hours."

I´ve never experienced a support this slow or as neglectful... I´ve been in contact with them for more than 3 months now, but they still haven´t given me a proper solution for how to use UPnP (I solved it by buying a new external streamer, but still this is a feature that´s supposed to be incorporated in the Expert Pro?)...

Regarding your solution Staradonna, you first write " Copy all firmware files (not just the configuration) onto both cards" and then " Then create and load the configuration."; so "all firmware files" means just the software (the way I´ve already done)? Are you saying I shouldn´t download the Companion configuration files to the Companion at all? 

Regarding powring down and taking the SD card out of the Master, I´ve done this a couple of times when trying different solutions, resulting in the Master going back to Factory Config. I can of course try it all over again.

Thanks again for your kind advices, this is getting very frustrating... I´m more than happy with the sound, which is amazing, and the interface is quite OK (the remote is equally amazing!), but the fact I´m only being able to use one unit and not getting any solution from the manufacturer is unacceptable...

Kind regards,

Mikael