How have you found Devialet Support?

[Damon]

Hifi_swlon,

I'm glad the issue has been dealt with fully, in that they replaced the unit rather than attempting to repair casework or exchange a part which may have a different finish.
From your descriptions, I think the issue could have been handled differently, but it is good that they did accept responsibility for the handling, and say so in writing. A late recognition and action is better than a repair that comes with the insinuation that they have fixed a problem out of goodwill, while maintaining that it was your fault.