How have you found Devialet Support?

[Axel]

Update: my D200 went back to France again to have a new cover fitted to match the case. After 3 days I got this:

Dear Alex,
I am getting back to let you know that it is impossible for us to find a back cover that fits your amplifier.
Therefore, we will send you a brand new unit. As you already have the remote, we will only send you the new device.
Please let me know if it is good with you, this way will be able to make the shipment as fast as possible in order for you to enjoy your music at the fastest.
Best regards,
Roger
Customer Care

So I now have a brand new D200. Thank you Devialet.