How have you found Devialet Support?

[Axel]

This is bizarre! Is it the fit (poor manufacturing tolerances?) or colour match (aging of your unit, colour variations in manufacturing, custom colour)?  You'd think a new cover would just slot in and just be perfect.
Still, result!

Yes, the fit.  When it came back from having a new board fitted, I noticed that the cover was about 1mm higher than the case. Not much I know but it looked and felt horrible! I had to get a bit stroppy with poor old Roger, but as you say Rufus: Result!

I had no problems getting my emails answered though, 24hours max, sometimes as little as two hours. As Frank rightly said, put your reply above the line.