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Don't expect customer service from Devialet
#14
(22-Oct-2015, 12:46)karebe Wrote: I've accepted very early that the only important component for me is the Phantom and no other one. They are simply awesome. So I've established an environment with other components which are better than Devialet's at the moment like my Auralic Aries or the ami DDH-1. I've accepted that the current Dialog is just an interim solution and the user interface was an alpha version.

Everything is connected with Gb Ethernet. You can call it old-fashioned but it is the most reliable network. There can be too many side effects in a WLAN. I like it simple and easy.  And what can I say other than everything works great. Even I had to spend extra Euros for my environment the Phantoms are worth it in any case

Other companies also struggle with software and it took and takes a long time to get it solved. In my mind the biggest mistake from Devialet was talking big and not being able to measure up to the customer expectations.


Very well said. I agree. I think this is the spirit to really appreciate the Phantoms in this phase. You can cope avoiding extra audio equipment but u must have a wired connection, lot of patience, the right prosumer/geeky/beta tester/explorer spirit, ....and a bit of luck!

And yes. The marketing campaign .....Not brilliant. Overstated, out of target. Actually i think also very risky from a legal point of view. Amazed there are no legal action going on.

But i didn't care as i saw the potential and it is the way forward and i am happy with them.

But most people without that "spirit" obviously have the right to complain and i see a point in the mis-selling accusations.
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