Silver Phantom disconnecting from network

[angenet]

Hi


My four silver phantoms are wired to the network via a Dlink managed gigabit switch.

Two are set as stereo in the living room, two other are mono in my bedroom and study.

However, I'm unable to play any online source (Qobuz, Tidal ) continuously for 35 min without interruption . The phantom will stop playing a playlist after 15 minutes, then restart from a different track etc... This happen 4 or 5 times per day.

I have restarted the setup several times with no improvement .

I have been in touch with devialet support but they are still looking into my case. 

Beside, devialet has not received  any of all the diagnostic reports sent via Spark. They have sent me a new dialog and still not working fine..


Have anyone experienced similar issue?

Any help or suggestion will be greatly appreciated.

Thx

Hi,

Do you have connected your dialog directly to your internet router? In Spark, can you see all Phantoms being connected through ethernet?

Hello

Thanks a lot.

All my devices are wired to my router...

I have seen some improvements since yesterday Morning... 

I have activated the DMZ of the router to the dialog ip address  and by doing so I have allowed the full connection to Dialog.. and this seems to be working fine.. I will monitor in coming weeks before jubilating..

I just hope that the high security of the Devialet dialog will prevent any unauthorised access to my network.

Thx