29-Mar-2016, 18:47
I am new to this forum. Can anyone help me get a customer service or tech support phone #. Unlike other high end brand Devialet does not seem to have good customer service. I am in the market to purchase Two Devialet 200, bit afraid of there support. I am in Canada and cannot find a tech support other than email.And my questions are not answered looks like computer generated rather than a actual person. Dealers don't provide you too much help unless you buy from them.
(22-Jun-2014, 12:40)GuillaumeB Wrote: My hi-fi system comprises of a Devialet 800 made up of two 250s. These are being fed by a Simaudio Moon MiND 180 which is essentially a UPnP renderer with a number of high quality digital outputs. This solution has enabled me to preserve my original UPnP network-based setup with a QNAP 419P NAS with 3 (1TB) bays set up as a RAID 5 and 1 (1TB) bay as a backup volume. I use AudioQuest Diamond ethernet cables between the NAS and Draytech router and between my switch and MiND 180. Connecting the Draytech to switch is a 20M run of AQ carbon Cat7. The switch sits next the hi-fi rack, which is a Spectral High End rack with 19mm thick glass shelves.
(My previous system was a Linn Klimax DS with Linn Klimax Kontrol and Solos and therefore was UPnP-based)
My speakers are Wilson Audio Sophia 3s although these will soon be upgraded to Sasha 2s. My speaker cables are Chord Sarum.
I use Transparent XL digital cables (an S/PDIF and an AES/EBU) to connect the two Devialet units together and the MiND 180 to the master unit.
Power-wise I have a dedicated consumer unit for hi-fi duties with 8 individual circuits feeding a double socket via 6mm T&E, therefore all my components sit on separate circuits. Of the 8 wall sockets, 3 are Furutech GTX-D US-style duplex wall outlets. Each Devialet unit is therefore connected to its own wall socket (the third one is currently unused but was fitted for future proofing).
Mains cables-wise I use Entreq's top of the range Atlantis power cables, these feature Furutech's heavy duty FI-50M ceramic/carbon fittings with US plugs. Each Atlantis mains cable is in turn connected to a Silver Tellus ground box via an Atlantis earth cable.
The two Devialet units and MiND 180 are connected to a separate Entreq Silver Tellus ground box using Apollo ground cables.
I have 4 GIK acoustic panels in the two front corners of the room (with two stacked from ground to ceiling on each side), these are Tri-Trap corner bass traps.
Guillaume