04-Jun-2016, 22:26
(03-Jun-2016, 15:26)RikV Wrote: My friends from Brazil: I had many doubts about power supply and I spent almost one month in contact with Devialet support to solve this problem. Finally, after that, I turn on my Phantom and unfortunately I noticed a little issue in the finish of my Phantom (photos attached). One side is not aligned with other, and there is a little cut in the external plastic skin around the midrange. I request to Devialet to submit the product to technical analisys for better evaluate the mentioned problem. After waiting more than a month, no answers and no support here in Brazil. I live here, but I'm not a brazilian costumer, so I don't have support anymore.
So, I don't know how to proceed. If someone could help me please let me know. I think the warranty can not be applied in this case because in Brazil there is no assistance for abroad purchases.
Many thanks.
That looks like a crack and the speaker should definitely not be like that. Did you receive it in that condition? Have you tried to contact Devialet customer service again?
