Upgrade details

[MightyMart]

D: I know right. The issue is that sometimes the marketing gives us dates that are never respected so clients are frustrated and that is normal.

This sticks out to me, when customer frustration is considered normal you have a serious problem in your company.

I think the support team member meant that the customers reaction (our frustration) is a normal reaction in a situation like this. And like I said, the support team really shouldn't be blamed for this if you ask me. They are desperately trying to cover up for the inability of others to communicate. 

And on the upside, the bad communication could mean that this is still a company run by engineers and not by the marketing/financial staff...