30-Nov-2017, 11:29
(29-Nov-2017, 22:05)Wdw Wrote:(29-Nov-2017, 21:45)Damon Wrote: Wdw,
So sorry to hear of this crazy delivery schmozzle. I feel slightly guilty for having had a near-magical aller et retour.... I don't know why they don't return the amps, with a large cheery card explaining the temporary lack of functions. They could also suggest work-arounds to help their customers. Or include a free hi rez album download by way of compensation- something to help with the transition.
I think many owners can accept the difficulty of predicting precisely when hardware or software will be perfect, but we all feel better and more accommodating when we feel that we are informed, reliably informed, about the state of things.
No worries...I have had my words with the New York office. Squeaky wheel and all so I have been assured they will be back this week. I think yours was one of the few that escaped their clutches before Paris put the hold on further releases until the new firmware/software update. It was this mid-repair decision to withhold further deliveries until this new firmware was produced that was so infuriating but, then again, in some ways, so typically Devialet. Hear the new firmware is out today.
Hope that's not the same as the sign in the pub "Free Beer Tomorrow".
1000Pro (Matte Black), Lenehan Audio ML5 Reference's, FoilTek Speaker Cable's, Paradigm Sub1, Entreq Poseidon, Antipodes CX, Roon (Lifetime), Curious Cable USB, Aqvox Switch, Gigawatt PC-3 Evo Se, Mad Scientist Link Cable (RCA/AES), PSC Power Cords
Australia (Perth)
