24-Jan-2018, 18:56
If it weren't so enraging, it would be funny. Every time I've submitted a report from the Spark interface (dozens, over the course of a year), I get an email back saying, "Your submitted log shows there is a problem with PLC connection. Please try putting the Phantoms on the same powerbar."
After a year of explaining to them that a wired connection is not a long-term solution for me, and also not the product that was pitched to me by their sales people, customer support actually said, "Wifi isn't meant to be used as a primary connection - it's only a fallback for if PLC fails momentarily". See the Optical Dropouts thread for more fun stories: https://devialetchat.com/showthread.php?tid=3695&page=5
The only suggestion I have is to try running your audio into one of the Phantom's optical inputs. The fact that the Dialog can't reliably do optical input and Wifi simultaneously is something they acknowledged to me a year ago, and the promised fix has never materialized. Running optical direct to a Phantom is the only thing that's improved (but not solved) the situation for me.
I'm not giving up, though. All of us who are having bad experiences with their products & customer support should continue sharing information. Perhaps as a group we can steer them into providing some sort of a solution.
After a year of explaining to them that a wired connection is not a long-term solution for me, and also not the product that was pitched to me by their sales people, customer support actually said, "Wifi isn't meant to be used as a primary connection - it's only a fallback for if PLC fails momentarily". See the Optical Dropouts thread for more fun stories: https://devialetchat.com/showthread.php?tid=3695&page=5
The only suggestion I have is to try running your audio into one of the Phantom's optical inputs. The fact that the Dialog can't reliably do optical input and Wifi simultaneously is something they acknowledged to me a year ago, and the promised fix has never materialized. Running optical direct to a Phantom is the only thing that's improved (but not solved) the situation for me.
I'm not giving up, though. All of us who are having bad experiences with their products & customer support should continue sharing information. Perhaps as a group we can steer them into providing some sort of a solution.
