(31-Jan-2018, 07:19)eibet Wrote: Hi everyone. I'm confused with Devialet support. I contacted them because one of my Phantoms have started making a rattle noise. I sent Devialet a video, bug report and my receipts of purchase with a dealer in Norway. They responded that if the on/off firmware reset did not work they would send me a new dialog. If that didn't work they would exchange the speaker. The last mail said. Please await your new dialog and get back to me with the result. I then asked for a tracking number. Yeah, I'm naiv like that. They then responded. Sorry for the misunderstanding. We hope that you’re place of purchase might exchange it. I have contacted them and hope they agree to help. If not I guess I’m stuck with a faulty speaker. Anyone else who has experienced this problem or confusing Devialet support?
I’ve found, and I expect others here have too, that you get different responses depending on who you talk to. Try and strike up a line of conversation with either Judith or Océane, who I have found to be particularly helpful.
I hope you get a good outcome to your problem.
Project Eperience X Pack with Ortofon Rondo Red MC, Oppo BDP 105D, 2 x Sonos Connect, QNAP HS251+ NAS with 2 X 6TB Western Digital Red, Mac 5K 32GB running Lifetime Roon, iPad Pro 12.9" for remote control. Etalon Ethernet Isolator, Devialet 440 Pro CI, Sonus faber Olympica ll with Isoacoustics Gaia ll feet, Auralic Taurus Mkll headphone amp., Denon AH-D5000, Sennheiser HD600 and HD800 with Cardas cable, Van Den Hul The First Ultimate and Crystal interconnects, Furutech power cables, GSP Audio Spatia speaker cable.
South Coast England
