31-Jan-2018, 07:33
I have not personally and I have had dealings with Devialet support on numerous occasions. All being fantastic. Including cases of replacement units.
Be firm with them that it IS the speaker.
Generally if it’s purchased from a dealer they will contact the dealer and have them take your old unit and Devialet will send a replacement unit to them.
If the dealer won’t do the exchange then Devialet will do dealings directly with you.
They will send you a shipping label and instructions on how to pack the unit. Once it is sent they will send you a replacement at the same time (if the fault has been pre-determined).
This process should take about one week.
If the support person seems to not know what they are doing create a new support ticket by contacting them again. I usually use their online chat feature through the website.
The support team are generally instructed to use a process of elimination to handle the situation.
If you own a Dialogue and Phantom they will try and resolve the issue by diagnosing the Dialogue first. If you only own a Phantom and no Dialogue they just deal with that.
It’s usually. Software. Main hardware link (Dialogue). Software again. Second hardware link (Phantom).
Just have to be firm and patient with them. Sometimes they’re flat out because the one support line is for enquiries, hardware support for all Phantom products and their Expert Line of amplification, as well as special setup requests, deliveries, follow ups and everything in between with only a small team managing it out of Hong Kong.
Maybe that’s no excuses but just be firm that it is the speaker and you aren’t happy especially considering how much you payed for it. Tell them you believe it should be replaced, and you would like them to deal with you directly.
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Be firm with them that it IS the speaker.
Generally if it’s purchased from a dealer they will contact the dealer and have them take your old unit and Devialet will send a replacement unit to them.
If the dealer won’t do the exchange then Devialet will do dealings directly with you.
They will send you a shipping label and instructions on how to pack the unit. Once it is sent they will send you a replacement at the same time (if the fault has been pre-determined).
This process should take about one week.
If the support person seems to not know what they are doing create a new support ticket by contacting them again. I usually use their online chat feature through the website.
The support team are generally instructed to use a process of elimination to handle the situation.
If you own a Dialogue and Phantom they will try and resolve the issue by diagnosing the Dialogue first. If you only own a Phantom and no Dialogue they just deal with that.
It’s usually. Software. Main hardware link (Dialogue). Software again. Second hardware link (Phantom).
Just have to be firm and patient with them. Sometimes they’re flat out because the one support line is for enquiries, hardware support for all Phantom products and their Expert Line of amplification, as well as special setup requests, deliveries, follow ups and everything in between with only a small team managing it out of Hong Kong.
Maybe that’s no excuses but just be firm that it is the speaker and you aren’t happy especially considering how much you payed for it. Tell them you believe it should be replaced, and you would like them to deal with you directly.
Sent from my iPhone using Tapatalk
Devialet Phantom (White)
