03-Feb-2018, 17:51
I guess that I am at a loss to understand why you are not dealing with the dealer that sold it to you directly? I would simply take it there and have it exchanged/diagnosed/serviced. Myself, I purchased on trial direct from Devialet, so I MUST deal with them. And yes, it has been challenging and I have had similar problems. I think that, yes, their support is understaffed. Growing pains? There is also definitely the factor of each individual support person’s English skills (about which I try to remain patient as my French skills are very poor). Is the support staff in Hong Kong? Or France?