03-Feb-2018, 23:58
That is such a foreign customer service policy as to be ... well foreign. Wh=
y have a dealer? Perhaps things are different elsewhere, but in US, when you=
pay the premium to buy from a dealer, you are paying for service, and shoul=
d you have a problem, it is the dealer=E2=80=99s responsibility to take care=
care of it and service the customer. And absorb the problem. Not the other w=
ay around. The customer comes first. That is why the dealer is paid his prof=
it. To deal with problems. Otherwise, I=E2=80=99d rather deal direct with th=
e manufacturer and receive a better price for having to in essence become th=
e dealer.
y have a dealer? Perhaps things are different elsewhere, but in US, when you=
pay the premium to buy from a dealer, you are paying for service, and shoul=
d you have a problem, it is the dealer=E2=80=99s responsibility to take care=
care of it and service the customer. And absorb the problem. Not the other w=
ay around. The customer comes first. That is why the dealer is paid his prof=
it. To deal with problems. Otherwise, I=E2=80=99d rather deal direct with th=
e manufacturer and receive a better price for having to in essence become th=
e dealer.
