Devialet support??

[Runciter]

I've just had a disappointing experience. On of my Phantom Silver's stopped functioning. I accidentally pulled the plug out of the back of the speaker and when I plug it back in, I heard a noise that sounded like a blown fuse. I called support, we tried resetting the speaker but nothing worked. Devialet will not replace the speaker because there is a dent on the side (sub-woofer) from several months ago. I had the speaker to close to the edge of the wall. My only option is to pay £750 for a new speaker. That is a lot of money.

Is your Phantom still in warranty period? When you live in Europe and the failure is in the internals and your Phantom is still sealed and hasn’t been opened Devialet has to replace the faulty electronics or replace the entire Phantom by consumer protection law. Unless they can show that the electronical failure is directly related to the cosmetic damage.

Hi - thanks for the response. Yes, still under warranty and the Phantom is still sealed. I live in the UK and purchased my Phantoms on the Devialet store. I guess I can lodge a complaint with the European Consumer Protection Association?