10-Feb-2018, 14:05
(10-Feb-2018, 04:40)snbeall Wrote: Yes, and a major reservation that I had about keeping the units that I had on trial - and one of the reasons that I returned. I feel your pain and am sorry to hear it. The service policy as it exists is basically an “all or none” one. There are basically NO serviceable parts. They will sell you a discounted full replacement unit - most likely one of the ones returned on trial - for even the most minor cosmetic defects. That’s the warranty/service policy. It DOES keep the intellectual property sealed up inside and prevents any tinkering or modification. But also causes even minor dents and dings - which are largely or completely inaudible - to become completely unserviceable. Don’t know how you solve that one. Certainly there must be a salvage process whereby they can recoup the tweeters, mids and internal electronics and recycle them into refurbished factory units and sell direct...or through channels. Or put into commercial installations. A product construction that necessitates an “all or none” service policy is very difficult. And one must presume that a more dent resistant woofer material has been tried and failed???
All very good points. Wish I had thought it through when I purchased them. Devialet told me that repairing a speaker is too expensive because of they are hermetically sealed. Apparently, opening them up and re-sealing them is a very expensive process. I'm kind of stuck now because I have (had) two speakers + the dialogue and use them for watching movies, not just listening to music.
Anyway, thanks for all the responses!
