10-Feb-2018, 19:54
Apparently from what I understand, since the units lack a single fastener and are all press fit together, it is done under tremendous pressure, but is a one and done process. Can’t be undone/redone. So to get them apart, you essentially destroy them. But it seems that one could still salvage the electronics inside as well as - depending on how they were held in place - at least some of the drivers (tweeters?). But that is a good point. They may consider the fact that you didn’t follow the proper sequence of replugging them as causal. Unless it locks in place, however, and falls out readily (happened to me as well, but I unplugged from Wall before replugging into Phantom - thank goodness apparently!), I think it is a design flaw. I’d escalate your issue. And I’d do it online to provide yourself a paper trail.
