Devialet 220 remote control issue

[ogs]

I only have long time experience with the 'old' remote for my 250, it is a pleasure to use. The 'new' remotes I've tried in shops (for 170/200/220) have all been a little rough and felt sort of 'cheap' compared to my 250 (D-Premier) remote. Maybe you where lucky with the remote you had for the 200 and you now have a 'normal' one? You should absolutely complain to Devialet. The volume wheel ought to be smooth. Opening the remote per the video instruction might give you a clue as to what causes the problem.