19-Apr-2015, 19:29
Thanks to everyone who replied to the threads and to the polls.
I fed the results back to Devialet just over a week ago, and was pretty annoyed not to get a reply, so I chased by email today. And I suggested they had taken their eye off the ball and were more interested in Phantom, Dialog, Spark and future products than in Expert, where support appeared to have been curtailed.
Results! I got a reply from one of the founders - and I got it today (Sunday!) - which is encouraging.
As some users will know, there is a beta release of AIR for Windows which Devialet appear to be pretty positive about. They have found the source of the white noise problem - part of the deeper workings of the Windows operating system, but seemingly fixable with a workaround in AIR. Subject to users finding this to be fault free, it looks like the Windows white noise issue may have been resolved.
The piece of software managing the audio sample on both Windows and Mac computers is, apparently, the same, but they know that the precise Windows fix will not work for Mac; but they know where the bug is as part of the Mac OS. They are continuing working on this right now.
Encouragingly, the founder's email said they are dedicated to high end audio, are continuing to invest time, money and brains into the Expert line ("as will be seen at the May Munich show"), and that the Phantom development will not slow Expert development but that the additional resources will create greater innovation opportunities.
Quite encouraging after what seems to have been a communications drought from them over the past few months. I lot of our frustrations could have been reduced had they been more forthcoming with progress reports, so hopefully they will learn from these mistakes.
I did say to them that we users expect them to be as good with fault solutions after 4 years as Rolls Royce Motors are after 111 years - but that that is one of the delights of launching an incredibly innovative and successful company!
Ian
I fed the results back to Devialet just over a week ago, and was pretty annoyed not to get a reply, so I chased by email today. And I suggested they had taken their eye off the ball and were more interested in Phantom, Dialog, Spark and future products than in Expert, where support appeared to have been curtailed.
Results! I got a reply from one of the founders - and I got it today (Sunday!) - which is encouraging.
As some users will know, there is a beta release of AIR for Windows which Devialet appear to be pretty positive about. They have found the source of the white noise problem - part of the deeper workings of the Windows operating system, but seemingly fixable with a workaround in AIR. Subject to users finding this to be fault free, it looks like the Windows white noise issue may have been resolved.
The piece of software managing the audio sample on both Windows and Mac computers is, apparently, the same, but they know that the precise Windows fix will not work for Mac; but they know where the bug is as part of the Mac OS. They are continuing working on this right now.
Encouragingly, the founder's email said they are dedicated to high end audio, are continuing to invest time, money and brains into the Expert line ("as will be seen at the May Munich show"), and that the Phantom development will not slow Expert development but that the additional resources will create greater innovation opportunities.
Quite encouraging after what seems to have been a communications drought from them over the past few months. I lot of our frustrations could have been reduced had they been more forthcoming with progress reports, so hopefully they will learn from these mistakes.
I did say to them that we users expect them to be as good with fault solutions after 4 years as Rolls Royce Motors are after 111 years - but that that is one of the delights of launching an incredibly innovative and successful company!
Ian
Innuos Statement 2TB SSD with Next-Gen PSU (with Roon lifetime)
MacBook Pro (with Air)
Draytek Vigor 2860v-Plus/Devialet Original d'Atelier CI Nos. 54A&B/Magico M3 pair
Shunyata cables (digital/interconnect/loudspeaker/power)/Shunyata power units (Triton/Typhon)
Dialog/Phantom Gold/Tree pair
Missing Link cables (power)
England
