How have you found Devialet Support?

[Hifi_swlon]

Well, I finally got somewhere but after huge effort and having to get pretty firm. I hate being put in that position as it really shouldn't be that hard.

I really haven't been left with a good feeling about the brand, and at this stage all that's been agreed is to take the unit back to Paris for an engineer to 'investigate' to decide whether to send to the factory for repair. No idea how long that process will take.

Ho hum.

The language thing is definitely an issue. After all the emails back and forth and being continually ignored, I got sent a stock message in French, which translated roughly as 'tell us simply were you happy or not with the service you received'. It wasn't a tricky call.....