I like the way NickB comes on here to complain about people coming on here to moan! Well I'm going to moan about NickB coming on here just to complain about people moaning. In the same way, I am going to complain about myself coming on here just to moan about NickB. In fact, due to the fact that I'm an original moaner and I've moaned about NickB, and then complained about myself for moaning about NickB, that makes me the worst offender on this forum. This has to stop! (Only kidding Nick, I'll order myself a pint of cider tonight and raise a toast to the fine people of the West Country, with whom I share 50% of my DNA)
On a more serious note, there are some interesting points being raised. You can crudely put posters in three categories. 1) Those who love their Devialet's and are fed up with all the carping about AIR, Dialog etc. 2) Those are sympathetic with Devialet, trying to get complex hardware and software working in the minefield the ever evolving PC and Mac ecosystems. 3) those who occasionally want to post on here to vent their frustration with many issues.
Funnily enough, I can see myself in all three of these categories. I might have sympathy with a moaning post, I agree with points raised about how hard it must be keeping something working robustly with every individuals PC / Mac / network, plus I love my Devialet dearly. If I knew everything I new today before buying my first D240, I would still make that same purchasing decision, and yes I do get a bit fed up with all the negative stuff on here. I'd much rather be reading about ways to optimise, comparisons of possible peripherals etc., or just reading about tips for great music to listen to.
I think what leads me to drift into moaning mode is the appalling communication from Devialet. They request feedback, screenshots etc. from beta testers of AIR, and then offer zero feedback in return. This annoys me. I am utterly convinced that if they shared just a little bit of information, this this could be invaluable in helping individuals resolving particular issues. AIR is pretty good for me now, but not perfect. I suspect with a few more tweaks on my PC I could get it to work perfectly. Things like turning off auto updates, windows defender etc. Devialet must have a wealth of information from users now. Would a page of tips on their website, aimed at getting robust AIR performance, be that much of a problem or climb-down for Devialet?
As to communication with Devialet, last time I entered into correspondence with them regarding what they are doing regarding instabilities with AIR, their response was "our team of engineers is still looking into it."
Other correspondence regarding Dialog compatibility with Expert yielded the following "I truly understand and wish that I could give you a time range. Unfortunately there is no such time frame for now." When asking Devialet "Is Dialog with Expert still planned at all? Or is this possibly cancelled?" the response was "It is still planned as no contrary information were delivered. The evolution of our Expert range suggest that it should be through 2016. We are still perfecting Dialog to a hundred percent sure there will not be any issue on the Expert range, and that unfortunately takes time."
I surmise from this that Devialet corporate policy is one of providing zero information to customers with respect to anything that might show them in a less than perfect light. There is interesting use of language too, why is something running 9 months late and may not be completed within a year, well the reason is obvious "we are perfecting it and making sure it is 100% free of issues". Ummmmmm..... Whilst I understand this approach from them, the fact is that this causes frustration, and this frustration manifests itself in the moaners on this forum, people interested in Devialet read this forum. So despite Devialet's best efforts to pretend there issues don't exist and pretend they are perfect, the issues then actually get grossly exaggerated by the very nature of a forum like this. This can't be good for Devialet or Devialet owners. In fact, if I were a rival manufacturer or a dealer of rival products, I would seize on all this, telling potential customers, "oh don't look at Devialet, have you seen all the problems people are having, just look at Devialet chat, it's terrible, a mess"
I note there is a new thread promoting the idea of petitioning Devialet. An interesting idea, and one I think might be worth some effort getting right. Could it make a difference? Worth a shot I would say, I can't see that it would do any harm.
On a more serious note, there are some interesting points being raised. You can crudely put posters in three categories. 1) Those who love their Devialet's and are fed up with all the carping about AIR, Dialog etc. 2) Those are sympathetic with Devialet, trying to get complex hardware and software working in the minefield the ever evolving PC and Mac ecosystems. 3) those who occasionally want to post on here to vent their frustration with many issues.
Funnily enough, I can see myself in all three of these categories. I might have sympathy with a moaning post, I agree with points raised about how hard it must be keeping something working robustly with every individuals PC / Mac / network, plus I love my Devialet dearly. If I knew everything I new today before buying my first D240, I would still make that same purchasing decision, and yes I do get a bit fed up with all the negative stuff on here. I'd much rather be reading about ways to optimise, comparisons of possible peripherals etc., or just reading about tips for great music to listen to.
I think what leads me to drift into moaning mode is the appalling communication from Devialet. They request feedback, screenshots etc. from beta testers of AIR, and then offer zero feedback in return. This annoys me. I am utterly convinced that if they shared just a little bit of information, this this could be invaluable in helping individuals resolving particular issues. AIR is pretty good for me now, but not perfect. I suspect with a few more tweaks on my PC I could get it to work perfectly. Things like turning off auto updates, windows defender etc. Devialet must have a wealth of information from users now. Would a page of tips on their website, aimed at getting robust AIR performance, be that much of a problem or climb-down for Devialet?
As to communication with Devialet, last time I entered into correspondence with them regarding what they are doing regarding instabilities with AIR, their response was "our team of engineers is still looking into it."
Other correspondence regarding Dialog compatibility with Expert yielded the following "I truly understand and wish that I could give you a time range. Unfortunately there is no such time frame for now." When asking Devialet "Is Dialog with Expert still planned at all? Or is this possibly cancelled?" the response was "It is still planned as no contrary information were delivered. The evolution of our Expert range suggest that it should be through 2016. We are still perfecting Dialog to a hundred percent sure there will not be any issue on the Expert range, and that unfortunately takes time."
I surmise from this that Devialet corporate policy is one of providing zero information to customers with respect to anything that might show them in a less than perfect light. There is interesting use of language too, why is something running 9 months late and may not be completed within a year, well the reason is obvious "we are perfecting it and making sure it is 100% free of issues". Ummmmmm..... Whilst I understand this approach from them, the fact is that this causes frustration, and this frustration manifests itself in the moaners on this forum, people interested in Devialet read this forum. So despite Devialet's best efforts to pretend there issues don't exist and pretend they are perfect, the issues then actually get grossly exaggerated by the very nature of a forum like this. This can't be good for Devialet or Devialet owners. In fact, if I were a rival manufacturer or a dealer of rival products, I would seize on all this, telling potential customers, "oh don't look at Devialet, have you seen all the problems people are having, just look at Devialet chat, it's terrible, a mess"
I note there is a new thread promoting the idea of petitioning Devialet. An interesting idea, and one I think might be worth some effort getting right. Could it make a difference? Worth a shot I would say, I can't see that it would do any harm.
