20-Feb-2016, 19:51
About a month ago I purchased a Silver Phantom from Devialet at Westfield London. I was very happy with the sound except for an annoying hissing noise that occurs during music playback from all sources (WiFi, Bluetooth, and optical). It sounds exactly like the problem described in this thread: http://devialetchat.com/showthread.php?tid=1367 as per Invader's post - "I experience it all the time during playback and around 2s after stopping/pausing"
I contacted Devialet support and they requested a video of the Phantom making this sound. They agreed that this was unacceptable and organised for me to get a replacement Silver Phantom, again from Devialet at Westfield in London. I picked up the replacement today and it has the exact same problem.
Does anyone else experience this with their phantoms, or know of a solution? I love the sound of the phantom but during quieter passages of music the hiss is very irritating and really ruins the experience. Any suggestions for a solution welcome!
I contacted Devialet support and they requested a video of the Phantom making this sound. They agreed that this was unacceptable and organised for me to get a replacement Silver Phantom, again from Devialet at Westfield in London. I picked up the replacement today and it has the exact same problem.
Does anyone else experience this with their phantoms, or know of a solution? I love the sound of the phantom but during quieter passages of music the hiss is very irritating and really ruins the experience. Any suggestions for a solution welcome!
