23-Jul-2016, 09:52
Good morning All,
New user here but unfortunately first post is with some issues i'm having with our Phantoms
We have 3x Phantom Silvers, We have a Dialog but more on that in a minute.
I will start from the beginning:
Our Phantoms are mainly used on Bluetooth (i know) however this is how the user likes to use them.
2 of our phantoms would not play using bluetooth, the connection is made but sound does not play when the device says it's playing. Give it 30 seconds and the music will play for perhaps 2-3 seconds then it stops again, this repeats for a few minutes then the bluetooth usually fails.
I've tried all the resets including reset the factory settings (7 seconds, 3 seconds etc)
At first all 3 speakers worked, they all emit the "breathing noise" then bluetooth worked fine on all units and all remotes.
Great, At this point i thought i'd try the Dialog.
This was just wraut with problems, the dialog constantly crashing, devices not being found etc. I eventually got all the phantoms connected to the dialog but then the Spark app would not let me Continue after i'd "placed" my devices, i tried this 4-5 times with the same result.
So i decided to go back to bluetooth, But i have the exact same problem as the start, Bluetooth does not play and the unit is unreliable.
I've tried 10-12 firmware resets (7 seconds, 3 seconds) and the phantoms will not change their state.
When the speaker starts, the woofers move as expected.
The "breathing sound" does not start right away it does after a few seconds but then it stops, starts bluetooth does not work properly
Interestingly all 3 phantoms show this behavior and stop and start their "breathing" noise as the same time. even though the dialog is in the bin at the moment.
I can manage to connect to the phantom with ethernet but it will not play music from here also, the connection to the speaker is made when the breathing noise appears for a few seconds, then it says Phantom is missing.
I cannot get hold of Devilet support so i'm at a loss.
Current status is 3x paperweights.
Anybody have any ideas?
New user here but unfortunately first post is with some issues i'm having with our Phantoms
We have 3x Phantom Silvers, We have a Dialog but more on that in a minute.
I will start from the beginning:
Our Phantoms are mainly used on Bluetooth (i know) however this is how the user likes to use them.
2 of our phantoms would not play using bluetooth, the connection is made but sound does not play when the device says it's playing. Give it 30 seconds and the music will play for perhaps 2-3 seconds then it stops again, this repeats for a few minutes then the bluetooth usually fails.
I've tried all the resets including reset the factory settings (7 seconds, 3 seconds etc)
At first all 3 speakers worked, they all emit the "breathing noise" then bluetooth worked fine on all units and all remotes.
Great, At this point i thought i'd try the Dialog.
This was just wraut with problems, the dialog constantly crashing, devices not being found etc. I eventually got all the phantoms connected to the dialog but then the Spark app would not let me Continue after i'd "placed" my devices, i tried this 4-5 times with the same result.
So i decided to go back to bluetooth, But i have the exact same problem as the start, Bluetooth does not play and the unit is unreliable.
I've tried 10-12 firmware resets (7 seconds, 3 seconds) and the phantoms will not change their state.
When the speaker starts, the woofers move as expected.
The "breathing sound" does not start right away it does after a few seconds but then it stops, starts bluetooth does not work properly
Interestingly all 3 phantoms show this behavior and stop and start their "breathing" noise as the same time. even though the dialog is in the bin at the moment.
I can manage to connect to the phantom with ethernet but it will not play music from here also, the connection to the speaker is made when the breathing noise appears for a few seconds, then it says Phantom is missing.
I cannot get hold of Devilet support so i'm at a loss.
Current status is 3x paperweights.
Anybody have any ideas?
