If you have deleted the evidence by resetting everything it will be hard for Devialet to see what happened.
Can you tell us which folder it was ? and why opening it was dangerous...
To get spyware you need a code to be executed or triggered
Are you sure it wasn't maintenance files instead of spyware crap ?
The way you explain it the hack is insidious... how did you find it ?
from my point of view if you physically access the phantom or Dialog does not mean you can access a folder on the PC.
Can you tell us which folder it was ? and why opening it was dangerous...
To get spyware you need a code to be executed or triggered
Are you sure it wasn't maintenance files instead of spyware crap ?
The way you explain it the hack is insidious... how did you find it ?
from my point of view if you physically access the phantom or Dialog does not mean you can access a folder on the PC.