bthomehub4 and expert pro

[ogs]

Hi,

Any UK owners having issues connecting their expert pro to the bthomehub4.

After I received my first 250 pro back from upgrade everything was sweet (especially the sound), except for my inability to connect to my router.

On the configurator I've entered the SSID and password, DHCP is on.

On the 250 pro, the wifi screen cycles through, Initialising–Scanning–Joining and then stays at 'Getting IP'
The SSID of the home hub is also displayed.

On the next screen the MAC address of the 250 pro is displayed but the IP address is blank.

When I log into the bthomehub, it shows the 250 pro and the IP address which the 250 pro should be using?

Am I doing something wrong or is there some incompatibility with the 250 pro and the bthomehub4?

Oh, and I should add, I've had my second 250 pro back after upgrade and I've the same problem.

I have opened a ticket with support, but if anyone here has any suggestions I'd be most grateful.

First of all I do not have the bthomehub and I do not live in the UK. Is it possible for you to test if this works with an ethernet cable from the router to one of the amps? I guess you should disable wifi  on the amp you test on. If  this works, DHCP and the router is working and you'll have an even stronger case to report to Devialet.
Setting a different wifi password may also solve the problem. I normally store the password in a file called 'wifi_key.txt' (no quotes) in the SDCARD root folder and tick the 'Offline secure key' in wifi settings in configurator. The password is then local, never transferred over the internet and thus not subject to any changes on it's way.