25-Oct-2014, 09:52
People have paid serious money so they expect a trouble free solution so I agree with Eddy.
Also what worsen things is the lack of regular communications/transparency. Perhaps this is even the biggest issue right now. I think that now people don't feel heard or even feel ignored. Would it hurt much to give status updates to their clients having these issues either directly or, even better, through an up to date support website? Maybe they're afraid it scares away new clients but I think the negative public "chatter" by current customers hurts them more.
Also what worsen things is the lack of regular communications/transparency. Perhaps this is even the biggest issue right now. I think that now people don't feel heard or even feel ignored. Would it hurt much to give status updates to their clients having these issues either directly or, even better, through an up to date support website? Maybe they're afraid it scares away new clients but I think the negative public "chatter" by current customers hurts them more.
PS Audio P3, Shunyata ΞTRON Alpha Digital and HC/Furutech power cables, Paul Hynes SR7EHD-MR4, DIY Roon Server & Roon Endpoint running AudioLinux Headless, Phasure Lush^2 USB cable, Audioquest Diamond RJ/E ethernet, Uptone Audio etherREGEN, Mutec MC-3+ USB, Shunyata ΞTRON Anaconda Digital XLR AES/EBU, Devialet Expert 250 Pro CI, Nordost Tyr Reference LS cables, Von Schweikert VR-5 SE Anniversary Edition, Anti-Mode Dual Core 2.0, JL Audio Fathom F112. More detail here.
The Netherlands
The Netherlands
