30-Jan-2017, 20:09
As the Devialet amps have a distinctive finish, I can understand that having them differ in color as well as finish quality is understandably distressing.
However, I don't think that the tone of the correspondence to Devialet was very helpful. It was accusatory and somewhat insulting. I just wouldn't have started out that way in asking them for help. As well, it would be hard for them to really make a fair evaluation from videos.
I had a remote fail a year or so ago, and my dealer replaced it immediately, so I would think that the dealer would be the first and best point of remedy. I'm also surprised that they evaluated the master finish as 'B grade' but did not offer to address it themselves promptly.
Presumably you were comfortable with the finish of the master in the time since you purchased it. Possibly Devialet has improved their production in the time between the manufacture of the master and the companion.
Finally, was the noise apparent before the companion was added? If not then that suggests some wiring or cabling issue. I am assuming that you did not hear, or did not mind, the humming if it was present before. My cabling skills and knowledge are minimal so I couldn't suggest anything on that point.
Maybe Naim was wise to go with 'basic black' for their systems; those guys are always adding boxes to their systems; a product line in 'Vader Black' in the 'Dimpled Death Star' textured finish.
Really do hope the dealer can resolve both issues for you.
However, I don't think that the tone of the correspondence to Devialet was very helpful. It was accusatory and somewhat insulting. I just wouldn't have started out that way in asking them for help. As well, it would be hard for them to really make a fair evaluation from videos.
I had a remote fail a year or so ago, and my dealer replaced it immediately, so I would think that the dealer would be the first and best point of remedy. I'm also surprised that they evaluated the master finish as 'B grade' but did not offer to address it themselves promptly.
Presumably you were comfortable with the finish of the master in the time since you purchased it. Possibly Devialet has improved their production in the time between the manufacture of the master and the companion.
Finally, was the noise apparent before the companion was added? If not then that suggests some wiring or cabling issue. I am assuming that you did not hear, or did not mind, the humming if it was present before. My cabling skills and knowledge are minimal so I couldn't suggest anything on that point.
Maybe Naim was wise to go with 'basic black' for their systems; those guys are always adding boxes to their systems; a product line in 'Vader Black' in the 'Dimpled Death Star' textured finish.
Really do hope the dealer can resolve both issues for you.
Damon
Powernode, NAD M32, Cambridge CD transport, Analysis Plus, Nordost, iFi Nova, CSS Criton 1TDX, KEF C62
Vancouver, Canada
