21-Feb-2017, 17:45
Here is a part of my communication with Devialet.
Dear Antonin,
First you let me whaite more than a year with de message that repair of the phantom soon possible is and now you told me that it isnt possobli to repair the pahntom.
It is not coveret on mij insurance but i have bought a new phantom witch cost me 2000 euro.
Zo now i have 3 pahantoms. One damaged and 2 good ones.
Can you do somthing for me because now i have spend 6300 euro for 3 phantoms and one dialog.
Mybe it is fair that you give me a fair price for the damaged phantom.
Dear Aadnel,
Thanks for your message.
I will discuss about your case with my manager and let you know what alternative is available.
Thanks for your kind understanding.
Dear Mr. Antonin,
Thank you for your disappointing email of February 3rd 2017.
In earlier communications you had already mentioned that it was not possible to repair my Phantom. After complaints from my side, you mentioned that you would go in contact to your manager to come up with a good solution. Unfortunately you have surprised me by sending a one line email that it is not possible repair my Phantom, I already knew that.
If I have a damaged bumper of new bought car, it is logical that the original manufacturer can repair this and not stating that they cannot repair it because they do not have proper tools to do this. As a company who is selling high class products, you need to have a good service organization.
I am really disappointed how you treat your customers and if feels not right at all, more over I would name it a “shame”.
First you keep me waiting for a long time before stating that you cannot repair it an after 18 months I receive a message that you cannot repair it at all. As a good customer who have spent over 6300 euro to buy your products I expect a much better service.
Dear Antonin,
First you let me whaite more than a year with de message that repair of the phantom soon possible is and now you told me that it isnt possobli to repair the pahntom.
It is not coveret on mij insurance but i have bought a new phantom witch cost me 2000 euro.
Zo now i have 3 pahantoms. One damaged and 2 good ones.
Can you do somthing for me because now i have spend 6300 euro for 3 phantoms and one dialog.
Mybe it is fair that you give me a fair price for the damaged phantom.
Dear Aadnel,
Thanks for your message.
I will discuss about your case with my manager and let you know what alternative is available.
Thanks for your kind understanding.
Dear Mr. Antonin,
Thank you for your disappointing email of February 3rd 2017.
In earlier communications you had already mentioned that it was not possible to repair my Phantom. After complaints from my side, you mentioned that you would go in contact to your manager to come up with a good solution. Unfortunately you have surprised me by sending a one line email that it is not possible repair my Phantom, I already knew that.
If I have a damaged bumper of new bought car, it is logical that the original manufacturer can repair this and not stating that they cannot repair it because they do not have proper tools to do this. As a company who is selling high class products, you need to have a good service organization.
I am really disappointed how you treat your customers and if feels not right at all, more over I would name it a “shame”.
First you keep me waiting for a long time before stating that you cannot repair it an after 18 months I receive a message that you cannot repair it at all. As a good customer who have spent over 6300 euro to buy your products I expect a much better service.
