31-Aug-2017, 09:29
Devialet replace Phantom if their is a problem with it that was no caused by you. For example if you dent the woofer, no matter how it’s done. They’re not obligated to help. Although out of generosity they sometimes allow a purchase of Devialet Care in order to receive a new unit.
Whereas if for some reason a woofer starts playing up. Or stops working. Or the tweeter crackles. Or Phantom no longer powers on or something of a fault. They’ll replace the unit for free under warranty coverage.
Repair is not at all possible due to a variety of technical difficulties so they do try to offer an alternative which is to replace the unit. Not all situations will be the same and for things like the woofers. A dent automatically goes against warranty, being physical ‘accidental damage’ and cannot always be resolved.
They are certainly losing money every time they replace a Phantom for free or even for the price of Devialet Care, they WILL not want to be doing this forever.
A repair service is coming but so far it’s been unsuccessful. The way they pressurise the unit is a proprietary method which is exclusive to the factory Phantom is manufactured at, which is not owned or run by Devialet. In order for Devialet to repair Phantom they need to either reproduce that proprietary method outside of the licensed manufacturer and potentially break agreements. Or they help expand manufacturing in that factory or elsewhere so they can have a dedicated repair department with the original manufacturer.
Sealing the unit without the proprietary hardware is almost impossible. The unit is not sealed with traditional methods. So they cannot just put a case back on and seal it up with pressure. It has to be done at the same time the case is closed. Simultaneously with no delay. That makes it very hard to get a perfect seal with any other method other than the factory hardware that is specifically calibrated. If you can’t get a perfect seal you can’t even use the Phantom. It’s the most vital part of the whole speaker. I’d rather they replace until they perfect it.
The only other more expensive method is to break a defective Phantom down. Rebuild the materials from that demolished Phantom and then re-manufacturer it. But then that’s not a repair.
Sent from my iPhone using Tapatalk
Whereas if for some reason a woofer starts playing up. Or stops working. Or the tweeter crackles. Or Phantom no longer powers on or something of a fault. They’ll replace the unit for free under warranty coverage.
Repair is not at all possible due to a variety of technical difficulties so they do try to offer an alternative which is to replace the unit. Not all situations will be the same and for things like the woofers. A dent automatically goes against warranty, being physical ‘accidental damage’ and cannot always be resolved.
They are certainly losing money every time they replace a Phantom for free or even for the price of Devialet Care, they WILL not want to be doing this forever.
A repair service is coming but so far it’s been unsuccessful. The way they pressurise the unit is a proprietary method which is exclusive to the factory Phantom is manufactured at, which is not owned or run by Devialet. In order for Devialet to repair Phantom they need to either reproduce that proprietary method outside of the licensed manufacturer and potentially break agreements. Or they help expand manufacturing in that factory or elsewhere so they can have a dedicated repair department with the original manufacturer.
Sealing the unit without the proprietary hardware is almost impossible. The unit is not sealed with traditional methods. So they cannot just put a case back on and seal it up with pressure. It has to be done at the same time the case is closed. Simultaneously with no delay. That makes it very hard to get a perfect seal with any other method other than the factory hardware that is specifically calibrated. If you can’t get a perfect seal you can’t even use the Phantom. It’s the most vital part of the whole speaker. I’d rather they replace until they perfect it.
The only other more expensive method is to break a defective Phantom down. Rebuild the materials from that demolished Phantom and then re-manufacturer it. But then that’s not a repair.
Sent from my iPhone using Tapatalk
Devialet Phantom (White)
